Sales Coordinator

Sales Coordinator

What will you do:

Process sales orders for assigned customer groups and serve as the primary internal support resource for customers, regional sales managers, sales representatives, and related departments.

Coordinate the complete sales order process from quotation through shipment, invoicing, and project completion while ensuring exceptional customer service.

Prepare and process quotations based on customer inquiries and business requests.

Coordinate delivery schedules, review contracts, respond to inquiries, and communicate effectively with customers, sales teams, and internal stakeholders.

Maintain knowledge of product availability, product updates, and changes to product offerings.

Process purchase orders, sales orders, order confirmations, receiving documents, and other related sales documentation.

Coordinate technical specifications and manage custom product specification processes, including service requests and item transfers.

Prepare and process transportation and shipping documents, including commercial invoices, shipping instructions, packing lists, air waybills, transportation bookings, and delivery information.

Support order closing processes, including invoice preparation, payment tracking, return merchandise authorization (RMA) processing, and order status management.

Monitor order progress and provide timely updates to customers and internal teams.

Provide reception and customer support assistance as needed.

Develop and maintain system knowledge through internal and external training programs.

Perform other duties and projects as assigned by management.

Required Qualifications & Skills:

Minimum of two years of experience in sales support, customer service, account management, or a related field.

Excellent verbal and written communication skills.

Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.

Ability to maintain confidentiality when handling customer and business information.

Proficiency in Microsoft Office applications, including advanced Excel skills.

Experience with enterprise resource planning (ERP) and customer relationship management (CRM) systems preferred.

Experience in a manufacturing, industrial equipment, or machine sales environment preferred.

Ability to work overtime with short notice based on business requirements.

High school diploma or equivalent required.