Retirement Billing Operations Specialist

Job Description

Job Description

JOB DESCRIPTION

Institutional and Retirement Billing Operations Specialist

Location: 1400 Merrill Lynch Drive, Pennington, NJ 08534
Work Arrangement: Hybrid – minimum 3 days onsite per week
Duration: 12-month contract
Contract-to-Hire: Potential conversion to permanent employment
Pay Rate: $23.44/hr on W2
Target Start Date: Approximately 2–3 weeks after offer acceptance

Important Requirements

• Candidates must be available to meet the required start date.
• Candidates must be able to complete the full 12-month assignment.
• Please include the candidate’s current location and work-location intent on the resume.
• Clearly disclose if the candidate cannot commit to at least 18 months of tenure.
• Candidates must be authorized to work in the United States without requiring sponsorship now or in the future.

Position Overview

The Institutional and Retirement Billing team ensures that billing and revenue activities are accurately reviewed and processed upon receipt of billing information, fee schedules, and commission-payment data.

Following completion of billing and payment activities, the team manages invoice distribution, revenue collection, and commission processing to provide reliable financial services and a seamless experience for clients and business partners.

Key Responsibilities

• Onboard and maintain accounts by reviewing required documentation, establishing billing setups, maintaining fee schedules, and confirming billing information before processing.
• Review account documentation for accuracy, completeness, and compliance with established requirements.
• Research payment variances, resolve processing rejects, and correct billing or payment discrepancies.
• Respond to routine client inquiries through multiple channels.
• Provide updates regarding invoices, payments, receivables, revenue, and commission activity.
• Understand the end-to-end process flow, including the purpose of each step, applicable controls, process risks, and upstream and downstream impacts.
• Support billing, accounts-receivable, revenue, and commission processes through completion and reconciliation.
• Follow established procedures, service-level expectations, and control requirements.
• Manage high-volume workflows while maintaining accuracy, efficiency, and timely completion.

Required Qualifications

• At least one year of experience executing operational processes in accordance with established procedures, service levels, and control requirements.
• At least one year of experience using multiple systems and applications to complete operational tasks accurately and efficiently.
• Experience reviewing financial activity, operational transactions, or client documentation for accuracy, completeness, and compliance.
• Experience managing high-volume workflows and consistently meeting service-level expectations.
• Intermediate Microsoft Excel skills, including VLOOKUP and PivotTables.
• Experience using Excel for data analysis, reconciliation, or operational reporting.
• Understanding of general accounting and financial-reporting principles.
• Strong attention to detail, research, follow-up, and discrepancy-resolution skills.

Preferred Qualifications

• Experience with billing, accounts receivable, payment processing, revenue collection, commission processing, or related financial operations.
• Experience validating financial, operational, or client data for accuracy and completeness.
• Experience partnering with cross-functional teams to resolve issues and support business initiatives.
• General knowledge of wealth management, retirement, lending, or investment products.