Call Center Representative (Remote)

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. **Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role. MUST dress in professional business casual attire. The hourly rate is $16.61 , which is non-negotiable. This is a remote role, and all applicants must be willing/able to work various shifts: Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies. Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner. Document all interactions accurately in the company's system for tracking and auditing purposes. Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers. Maintain confidentiality and follow all required data protection guidelines during customer interactions. S Citizen High School Diploma or GED MUST hold an active secret clearance or have held one in the past At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment. Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer. Self-discipline and time management skills, necessary for working independently in a remote setting Experience working in a virtual team or prior remote work experience is a plus. Bilingual (English/Spanish) candidates are preferred due to the diverse customer base Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness. TeleSolv Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.