Call Center Remote Customer Service Representative

Job Details

Job Location: Richmond, VA - Richmond, VA 23219
Position Type: Full Time
Salary Range: $17.00 - $18.50 Hourly
Job Category: Customer Service

Vimo is excited to hire Remote Customer Service Representatives. We are dedicated to creating a motivating and positive work environment, and our vision is to make finding and enrolling in health insurance simple.

As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help clients discover how to enroll in health insurance.

Full-time/Seasonal

• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with Mobile Internet Service Providers or Satellite
• Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (e.g., T-Mobile is not compatible)

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing required; eligibility to proceed through training and certifications depends on passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full‑Time, Seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (Not Required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus