Service Advisor at Ford of Clermont

Job Description

Job Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$120k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

· Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account · 401(k) with company match

· Professional work environment, with job training and advancement opportunities

· Paid Time Off

· Tenure Bonuses

· Employee discount programs

· Referral programs

RESPONSIBILITIES:

· Greets all customers promptly; provides timely professional service.

· Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

· Estimates cost and completion time/settles customer accounts.

· Communicates with customer about status of work.

· Coordinates activities to ensure repair work is fixed right the first time and completed on time.

· Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

· Ftech Meets or exceeds goals for add-on sales.

· Meets or exceeds OEM Customer Satisfaction Index expectations

· Delivers the right car in perfect condition every time.

· Identifies repeat customers/first time customer and treats them accordingly.

· Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

· Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

· Documents repair order changes.

· Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

· Promptly addresses and resolves customer viewpoint and service follow-up issues.

*see hiring manager for details

EOE/DFWP