Head Teller

Join a Community That Cares – Grow Your Career at The Union Bank Company! Benefits offered: Employee Stock Ownership Plan (w/ company match) Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday) Tuition Reimbursement And more! We are currently searching for a Head Teller for our branch in Kalida! Under the direction of the Branch Manager, the Head Teller supports the company’s core values and focuses on providing an exceptional client experience. The Head Teller supervises the Teller function. This includes effectively managing the day‑to‑day Teller operations. Additionally, this person will be responsible for performing Teller functions, opening new accounts, scheduling and coordinating the operating duties of the branch. Primary Responsibilities Teller and Customer Service Responsibilities Be able to perform all duties of a Teller. Is responsible to comprehend and to be able to perform all customer transactions in a prompt and efficient manner and to train/coach tellers to do the same. Assists customers with resolution of account problems and issues. Receives checks for cash and for deposit to accounts, verifies amounts, examines checks for proper endorsement and possible fraud, and enters deposits into computer system. Cashes checks and processes withdrawals; pays out money after verification of customer and balances. Participates in sales goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services. Offers, opens, and refers, where appropriate, other financial institution services such as checking and savings accounts, consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Treasury Management, Wealth Management, Merchant Services, Commercial, etc. Cross‑sells financial institution services such as safe deposit boxes, savings, CDs, digital and mobile banking, debit cards, credit cards, etc. Receives and processes mortgage, consumer loan and other payments and ensures the payments match balances due. Recommends the best bank products, including checking accounts, to customers by using the Service Excellence Process and asking for the business. Identify sales opportunities at the counter and at the drive‑thru and make professional referrals to other team members for products and services that you cannot open yourself. Responsible for placing holds on accounts, as necessary, for uncollected funds. Counts, verifies and packages coin and currency for buy/sell to vault and Fed. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor, as necessary. Is responsible for checking night depository bags and recording proper information on the financial institution’s forms. Assists in the bank‑by‑mail function, where available. Comply with all department and company policies and procedures. Support the Tellers in goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services. Primary responsibility for the cash vault, including shipping and receiving of vault cash. Must be a “sales champion” for the deposit and retail loan products of the bank. Must be motivated to work with customers to deepen existing relationships and generate new business. Responsible for the overall management of the Tellers, ensuring cash audits and all transactions are accurate, coaching and praising team members as necessary. Call clients to offer additional services and products. Help clients with their financial needs. Managing Team Manages Tellers. Provides input on the hiring and review process. Ensures that scheduling is appropriate to meet customer traffic volumes. Ensures that all of the Tellers are providing excellent customer service. Conducts periodic operational training that covers security, regulatory compliance, and other procedural issues, as necessary. Coach/train Tellers on opening accounts, cross‑selling and referrals. Branch Operations Monitors audit requirements and compliance issues for department. Keep abreast of changes in products, policies, and procedures, and attend training as needed. Performs other duties as assigned. Special requirements for the position Prefer a high school diploma and 3 to 5 years’ experience in a related position in a financial institution. Must be able to lift 25 lbs. Must have the ability and dexterity to count money. Must have the capability to work under stress and manage difficult situations. It is encouraged that all applicants attach a resume when applying. The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at View phone number on click.appcast.io. The Affirmitive Action Plan narrative is available to all employees and applicants upon request Monday-Friday from 8-5 in the Human Resource Department. Equal Opportunity Employer, including disabled and veterans. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese English – Spanish – Chinese If you want to view the Pay Transparency Policy Statement, please click the link: English #J-18808-Ljbffr The Union Bank Company