Director of Account Management

Director of Account ManagementFounded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.Our Values:Work Hard Together: Teamwork and collaboration are the foundation of our successGet Things Done: We prioritize action and efficiency for impactful resultsGo Above & Beyond: We tackle challenges proactively and always aim for excellenceSucceed Through Expertise: Knowledge sharing and continuous learning are core to our cultureSatisfy & Empower Clients: We're committed to our clients' successThis is a hybrid role with an expectation of 3 days in our Boston office and 2 work from home days per week.The Team You'll JoinYou'll be part of our North America Account Management team led by Nicole Tiberia, SVP, Sales Americas. The team consists of 2 other Account Managers within a larger, robust sales organization with strong global collaboration.Your ImpactLead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution, building a high-performance culture centered on accountability, collaboration, and customer value while owning team attainment against renewal, expansion, and net revenue retention goals, including managing their own quota in a player/coach roleEstablish the operating cadence, inspection framework, and commercial discipline required to manage a predictable renewals and growth business, including rigorous forecasting, pipeline management, and renewal visibility to ensure leadership has clear insight into upcoming risk and opportunitiesAct as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations, supporting your team in developing win-win strategies that maximize contract value while protecting customer relationshipsPartner with Customer Success, Sales, Finance, Rev Ops, Operations, and Legal to identify commercial risk early, build mitigation plans, reduce churn, and align on account strategies that expand customer adoption across Mirakl's broader portfolioBuild repeatable processes, playbooks, and best practices for complex renewals and multi-product expansion while hiring, onboarding, and mentoring top talent to create clear development paths for future leadersWhat You'll Bring to the RoleExperience:8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise commercial roles3+ years of people management experience leading high-performing account management, renewals, or post-sales commercial teamsDemonstrated success managing and coaching teams through complex, multi-year enterprise renewals and expansion dealsStrong track record of achieving or exceeding retention, upsell, cross-sell, and net revenue goalsBachelor's degree requiredSkills:Negotiating value-based commercial agreements with CXO-level stakeholdersNavigating complex customer organizations and aligning cross-functional teamsFinancial, operational, and analytical acumen with the ability to use data to drive decisionsCoaching and developing talent across different performance levelsAbility to manage a player/coach roleExecutive presence and communication to influence internally and externallyProficient in MEDDPICC and Challenger methodologyWe welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.