Merchandising Associate (Remote)

Merchandising Associate

At BenefitHub, our commitment is to offer employee perks and voluntary benefits that give real value to employees, focusing on enhancing the quality of their daily lives. We continuously strive to add unique and exciting values to the offers available to our members, partnering with a diverse range of global brands to achieve this.

This role provides a unique opportunity to become part of one of the fastest-growing benefits technology companies in the US, with expanding influence globally. Join our mission to improve the daily life of millions by providing access to the world's largest selection of personally relevant benefits. By contributing to our goal of becoming the most widely used benefits platform, you will be enhancing the lives of millions of people around the globe.

BenefitHub does not currently offer H-1B Sponsorship

Position Summary:

BenefitHub is seeking a detail-oriented and highly organized Merchandising Associate to support the creation, management, and optimization of merchant offers across our employee benefits platform. This role plays a key part in delivering compelling savings opportunities to our members by assisting with offer creation, content merchandising, newsletter execution, merchant communications, and special projects. The ideal candidate is comfortable managing multiple priorities, has strong written communication skills, and is passionate about creating an exceptional member experience.

Responsibilities:

• Create, update, and maintain merchant offers across the BenefitHub platform.
• Ensure offer content is accurate, compelling, and aligned with BenefitHub content standards.
• Review and proofread offer details, promotional copy, and merchant information prior to publication.
• Assist with categorization, merchandising, and placement of offers to maximize member engagement.
• Coordinate with internal teams to implement offer updates and promotional changes.

• Assist in the creation, scheduling, and testing of member newsletters and promotional campaigns.
• Verify offer accuracy, links, images, and content prior to distribution.
• Support campaign tracking and reporting efforts to measure performance and engagement.

• Conduct outreach to merchants to obtain offer updates, promotional assets, and additional information.
• Support the Merchant team in maintaining positive merchant relationships.
• Assist with merchant onboarding activities and ongoing account maintenance.

• Monitor offer quality and identify opportunities to improve content, presentation, and member experience.
• Assist in merchandising seasonal, category-specific, and strategic promotions.
• Help maintain consistency across merchant profiles, offers and promotional content.

• Support cross-functional initiatives and strategic projects as assigned.
• Assist with data collection, reporting, and process improvement efforts.
• Participate in testing new platform features, workflows, and merchandising initiatives.

Qualifications:

Required

• Bachelor's degree in marketing, communications, or a relevant field
• 13 years of experience in merchandising, e-commerce, digital content, partnerships or related field.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills. Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and Google Workspace applications.

Preferred

• Experience with content management systems (CMS) or e-commerce platforms.
• Familiarity with affiliate marketing, promotions, or employee benefits platforms.
• Experience working with merchant or vendor relationships.
• Analytical mindset with the ability to interpret performance data and make recommendations.

Who You Are

• You are comfortable working with ambiguity and executing at pace, remaining flexible and responsive to shifts in trajectory
• You are creative and excited about the opportunity to surface new and innovative ways to connect with members and merchants
• You are a self-starter able to take ownership of projects, anticipate problems, and get things done
• You have excellent organizational skills and can manage multiple work streams simultaneously without sacrificing quality
• You communicate proactively and effectively with a diverse set of stakeholders
• You bring a positive and upbeat demeanor to everything you do

BenefitHub is proud to offer highly competitive salaries along with a very generous perks & benefits package for full-time Team Members:

• Medical, Vision, and Dental (Employer paid 75% of monthly contributions)
• Domestic Partner Coverage for all insurance plans
• 100% employer-paid Life Insurance
• 401(K) retirement plan options (including employer contribution)
• Generous Paid Time Off (PTO)
• Generous Paid Paternity and Maternity Leave Policies
• 11 Holidays (Including office closed day after Thanksgiving)
• Professional development opportunities
• Flexible work schedules
• Collaborative and innovative work environment
• Remote-friendly work arrangements
• Employee discount program
• Flexible Spending Account program
• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident)