Onsite Supervisor

Onsite Supervisor

OtterBase is seeking an experienced Onsite Supervisor to join our client's team. This leadership role combines hospitality, customer service, and operations within a hospital environment. The Onsite Supervisor is responsible for leading a team of Concierge professionals who fulfill non clinical requests from nurses and patients through a proprietary mobile application, helping improve the overall patient and staff experience.

Key Responsibilities

• Lead, coach, and develop a team of Concierge professionals across assigned hospital units.
• Build strong partnerships with nursing leadership to ensure seamless communication and operational support.
• Provide ongoing coaching, performance feedback, and accountability to team members.
• Monitor service requests through the mobile platform to ensure timely and accurate completion.
• Manage staff workload to maintain appropriate unit coverage.
• Track operational metrics and maintain high standards of service quality and efficiency.
• Foster a positive, hospitality focused culture for patients, visitors, and hospital staff.
• Remain actively engaged in daily operations. This is a hands on leadership position, with supervisors regularly walking 25,000 or more steps during a shift.

Qualifications

• 3+ years of leadership or supervisory experience. (Preferred)
• 2+ years of experience in hospitality, concierge services, customer service, or a related field.
• Strong communication, interpersonal, and organizational skills.
• Ability to excel in a fast paced, dynamic environment.
• Proficiency with scheduling, communication, and collaboration platforms such as Microsoft Teams and Zoom.
• A passion for leading teams and delivering exceptional service in a healthcare setting.

Why Join Our Client?

Our client is redefining the healthcare experience by integrating hospitality into patient care. As an Onsite Supervisor, you'll have the opportunity to lead a high performing team, collaborate closely with hospital leadership, and make a meaningful impact on the daily experience of patients, families, and clinical staff.