Customer Account Manager

Customer Service Manager

Package Craft, a TRG company and affiliate of Schwarz Partners is currently seeking a Customer Service Manager to support our Bethel, NC facility! The Customer Account Manager is responsible for customer service, order entry, order processing and order shipping. Collaborates closely with the departments of Customer Service, Shipping, and Production Planners.

The Royal Group's mission is to provide value-added solutions to the most demanding customers.

Essential Job Functions for this position:

• Supervise, manage and direct customer service representatives.
• Review new items and existing items to ensure accuracy and proper input into ordering system.
• Review and make decisions on pricing for items where General Manager is not required to review.
• Handle customer questions and/or problems in areas where customer service representatives require assistance to ensure customer satisfaction.
• Review and ensure that all plant goals regarding on-time deliveries and other product quality and performance issues are being met.
• Monitor inventory and warehouse items. Provide input to management as to availability of stock, slow moving, and fast moving items.
• Review and revise service related procedures and train personnel to ensure quality service and output.

Required Education / Experience:

• Highschool Diploma or GED
• Five years' experience in a manufacturing environment
• Three years supervisory experience overseeing three or more people

Preferred Education / Experience:

• Experience working in a manufacturing environment.
• Computer literate (MS Excel and MS Word).
• Experience in the corrugated container industry.

As an industry leader, Package Craft offers:

• Year-round employment for job stability.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A respectful, empowering, team-oriented and employee-friendly environment.
• The Royal Group truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.