Bilingual PACE Loan Specialist

Job Description

Job Description

Bilingual Associate PACE Specialist (Spanish)

Location: 100% Remote

Eligible States: California, Oregon, Arizona, Colorado, Delaware, Florida, Idaho, Mississippi, New Jersey, New York, North Carolina, Pennsylvania, Texas, and Utah

Schedule: Monday through Friday, with shifts scheduled within either 8:00 AM to 9:00 PM PST or 8:00 AM to 9:00 PM EST

Language Requirement: Bilingual in English and Spanish

We are seeking a bilingual Associate PACE Specialist to support homeowners throughout the financing application process. This is an entry-level, development-focused opportunity for someone interested in growing their knowledge of financing, customer engagement, pipeline management, and consultative sales.

In this position, you will communicate directly with homeowners, provide application updates, collect outstanding documentation, re-engage prospective customers, and help keep applications moving forward. You will work closely with experienced PACE Specialists while receiving ongoing training, coaching, and development.

This role is designed as a pathway into a PACE Specialist position with a base salary plus commission structure. As you build your knowledge, demonstrate proficiency, and become comfortable managing the customer journey, you will have the opportunity to take on greater ownership and develop into a more sales-focused role with increased earning potential. This is an excellent opportunity for someone who wants to begin in a customer support and pipeline management position while building toward a long-term career in consultative sales and financing.

• Support PACE Specialists with the management and follow-up of homeowner applications
• Contact homeowners by phone, email, and text to provide application status updates
• Identify outstanding requirements and help customers keep their applications moving forward
• Assist homeowners with collecting and submitting required documentation
• Follow up with prospective customers who have not completed the application process
• Re-engage aged or previously unresponsive leads to determine whether they would like to restart the financing process
• Answer routine customer questions and escalate more complex situations to the appropriate team member
• Maintain accurate and timely customer records, follow-up activities, and application updates
• Coordinate with internal teams and participating contractors to resolve application or project-related issues
• Build working knowledge of PACE eligibility, underwriting requirements, program guidelines, processes, and consumer protections
• Maintain consistent follow-up and provide a responsive, professional customer experience
• Participate in training, coaching, call shadowing, and professional development activities
• Meet established customer engagement, productivity, pipeline management, and performance expectations

• Bilingual in English and Spanish
• High school diploma or equivalent
• Strong verbal and written communication skills in both English and Spanish
• Comfortable communicating with customers by phone, email, and text
• Strong organizational skills with the ability to manage multiple customers and follow-up activities
• Customer-focused approach with the ability to explain processes clearly and professionally
• Self-motivated and comfortable working in a performance-driven environment
• Ability to learn financing programs, eligibility requirements, systems, and processes
• Strong attention to detail and commitment to accurate recordkeeping
• Ability to work remotely from one of the approved states
• Two or more years of experience in customer service, inside sales, financial services, call center operations, or another customer-facing role
• Experience using Salesforce or another customer relationship management system preferred
• Experience managing customer follow-up, leads, or a sales pipeline preferred
• Interest in developing into a consultative sales position preferred

The ideal candidate is organized, coachable, accountable, and comfortable following up consistently with customers. You should enjoy helping people understand unfamiliar processes and be motivated by the opportunity to grow into a role where your performance can contribute to increased earning potential.

• Fully remote position
• Monday through Friday schedule
• Shifts scheduled within either the Pacific or Eastern operating window
• Frequent customer communication by phone, email, and text
• Performance-driven environment with established customer engagement and pipeline expectations
• Ongoing coaching, training, and call shadowing
• Clear development path toward a base-plus-commission PACE Specialist role

Candidates must currently reside in one of the following states:

California, Oregon, Arizona, Colorado, Delaware, Florida, Idaho, Mississippi, New Jersey, New York, North Carolina, Pennsylvania, Texas, or Utah

#prioritycentral26

This is a Contract to Hire position based out of Tampa, FL.

The pay range for this position is $24.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.