Lead Operations Support Representative

: Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2025 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2025 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Illinois American Water is recruiting for a Lead Operations Support Representative to handle customer concerns/issues, support our field operations staff and be a subject matter expert for buisness stakeholders! Apply now for immediate consideration.

Primary Role

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices,
• inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile and update information in various systems, including database, spreadsheet and word processing programs.
• Maintains financial and/or other business records, journals and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems.
• Production chemical ordering.
• Maintain production employee scheduling.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Knowledge/Skills

• Microsoft Office Suite, especially Excel.
• Excellent knowledge of office procedures Excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred.

Experience/Education

• High School Diploma or GED required. Some college courses preferred.
• Clerical Certification preferred.
• Minimum of 3+ years related clerical experience preferred.

Travel Requirements

• None or minimal travel.

Certifications & Licenses

• Valid Driver's License with ability to pass motor vehicle background check.

Work Environment

• Water treatment plant office
• In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

• Champions safety
• Customer obsessed
• Cultivates innovation
• Nimble learning
• Drives Results
• Collaborates