Dispensing Technician Supervisor

Job Description

Job Description

Dispensing Technician Supervisor 

Pay Range: $55,000 - $70,000

Location: Sterling, Virginia

Work Model: In-person

Employment Type: Full-time

FLSA Status: Exempt (Overtime Inelegible)

Reports To: Dispensing Manager

Akina Pharmacy is a nationally-accredited specialty compounding pharmacy on a mission to enrich lives through compounded medicine. Since 2012, we've partnered with prescribers and patients across the United States to deliver expertly compounded sterile and non-sterile medications when off-the-shelf solutions fall short. We call it the Chemistry of Care™: precision and compassion working together.

Our fast-growing team is guided by an ambitious vision, core values, and a high-performance environment built on clear communication, pragmatic decision-making, and accountability. We hold ourselves to the highest standards. In the pharmacy, that means PCAB accreditation and LegitScript certification. With our people, it means empowering them through continuous growth and support. If you're driven by a passion for meaningful impact and want to be part of a vibrant, people-first team where your contribution genuinely matters, we'd love to meet you.

1. Excellence Always: We hold ourselves to a high standard and continually push it higher. We bring that standard to everything we do—big or small, seen or unseen—and carry it across the finish line. Our relentless determination to be the best is reflected in the way we work, the details we refuse to overlook, and the results we deliver. This is how we earn the trust of our patients, providers, and each other.

1. Called To Serve: We act for the greater good, putting what is best for the company, our team, and our customers ahead of personal comfort or gain. We go the extra mile for others. Serving this way connects us to a purpose greater than ourselves: Enriching Lives. It gives deeper meaning to our work, and it’s why Akina exists.

1. Total Ownership: We take full responsibility for our work, decisions, and results. We don't wait for permission or instructions; we initiate and drive outcomes. When faced with setbacks or challenges, we stay focused on what is within our control and respond with solutions and action. That level of ownership means people can count on us through thick or thin, and gives us the power to take meaningful action as a unified team toward achieving our shared mission.

1. Open and Honest: We listen and seek to understand feedback, new ideas, and perspectives that challenge our own. We speak the truth directly and clearly, hiding nothing and removing all politics from our communication. By choosing vulnerability and transparency over comfort, we make each other better and build the deep trust required to engage in healthy conflict, stay aligned, and solve hard problems.
   
   

The Dispensing Technician Supervisor leads a team of Akina’s dispensing technicians through final-stage order fulfillment, making sure every prescription is filled, labeled, and prepared for pharmacist verification accurately, on time, and in full compliance with USP standards and Akina SOPs. This is a hands-on management role for a pharmacy technician who has grown into running a team. A pharmacist license is not required.

You will own the daily workflow across our fill stations, translating team priorities and metrics into technician assignments, workflow decisions, coaching, and accountability. You will develop your technician team, monitor performance, coordinate resources as prescription volumes change, and resolve the operational barriers that affect daily execution.

You will partner closely with our dispensing pharmacists and Clinical Pharmacy team to keep prescriptions moving and resolve problems the same day they arise. As the first level of escalation for technician and workflow issues, you will elevate clinical decisions, significant cross-functional matters, and decisions requiring broader authority to the Dispensing Manager.

1. Leadership + Management = Accountability
   1. Leads using the 5 leadership practices of giving clear direction, providing the necessary resources for success, letting go of the vine via effective delegation and coaching, acting for the greater good, and taking clarity breaks to create space for strategic thinking. 
   2. Manages using the 5 management practices of keeping expectations clear (responsibilities, metrics, goals), open communication via frequent check-ins, holding consistent and effective meetings, promptly addressing issues head-on, and recognizing and rewarding positive behaviors.

1. Dispensing Workflow Oversight 
   1. Works the dispensing line alongside technicians while directing and prioritizing the prescription fill queue, adjusting assignments in real time to meet turnaround-time and productivity targets.
   2. Ensures dispensing areas stay clean, organized, and stocked with the medications, supplies, and equipment needed at point of use, coordinating replenishment and repairs with Facilities and Materials Management.

1. Problem Order Resolution and Cross-Functional Coordination
   1. Resolves escalated problem orders and order rejects within established timeframes, coordinating with Clinical Pharmacy on order clarifications and keeping orders moving toward shipment.
   2. Serves as dispensing's point of contact for partner teams, communicating order status and working through handoff issues before shipment gets delayed.

1. Dispensing Accuracy and Process Adherence 
   1. Ensures dispensing team follows USP guidelines, Akina SOPs, labeling and FEFO requirements, and Good Documentation Practices, correcting gaps as they arise.
   2. Identifies and evaluates dispensing errors and Quality Related Events (QREs) for recurring constraints and improvement opportunities, closing individual gaps through retraining.

1. Technician Training and Competency 
   1. Delivers and coordinates onboarding, training, and competency assessments so dispensing technicians are qualified for their assigned fill stations, keeping training records current in the electronic quality management system (eQMS).
   2. Identifies knowledge and skill gaps, implements retraining or development plans, and verifies sustained improvement.

• 100% of required 1:1s, performance reviews, coaching, and performance-management actions completed and documented by established deadlines.
• ≥85% of eligible dispensing technicians meet or exceed the established weighted productivity target weekly/monthly.
• ≥95% of eligible prescriptions filled/executed within the established promised time.
• ≥99.7% technician fill accuracy, or alternatively ≤3 technician-attributable dispensing defects per 1,000 prescriptions.
• 100% of assigned technician training/competencies completed by the due date.

• Giving clear directions and expectations
• Ensures you have access to the necessary tools
• Delegates appropriately
• Holds effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance

• High school diploma or equivalent required. Bachelor degree in management, business administration, operations management,or organized leadership, or a related field preferred. 
• Current Certified Pharmacy Technician (CPhT) status alongside registration with the Virginia Board of Pharmacy is required.
• Minimum of 1–2 years of pharmacy dispensing experience in a retail, institutional, specialty, or compounding pharmacy environment, with demonstrated focus on accuracy, productivity, and regulatory compliance. 
• Demonstrated experience leading or supervising employees, including assigning work, providing coaching and feedback, addressing performance or personnel concerns, and maintaining team accountability.