Field Appliance & Refrigeration Diagnostics Technician

Job Description

Job Description

A day in the life

Start your morning in Tupper Lake, NY, reviewing your route and parts inventory. By your first appointment, you’re greeting a homeowner, listening closely to the symptoms, and methodically diagnosing the appliance—whether it’s a refrigerator not cooling, a washer off-balance, a dryer not heating, or an oven with uneven temps. You explain the plan, complete the repair, and leave the space as tidy as you found it. Between visits, you log services performed, note parts used, and schedule any follow-ups. Safety is second nature—lockout/tagout procedures and manufacturer guidelines guide your work. Throughout the day, you touch base with teammates to share tips, source tricky parts, and keep service efficiency high.

What you’ll handle

• End-to-end troubleshooting and repair of major home appliances, with a strong emphasis on refrigeration units.
• Preventive maintenance and performance checks to extend appliance life and reliability.
• Clear, courteous communication with customers about findings, options, and care instructions.
• Accurate documentation of service calls, parts usage, and repair outcomes.
• Continuous learning to stay current on new models, diagnostic tools, and service bulletins.
• Strict adherence to safety standards and applicable regulations on every job.
• Collaboration with a supportive team to enhance service quality and customer satisfaction.

What you bring

• High school diploma or equivalent; formal training or certification in appliance repair is a plus.
• Hands-on experience repairing major appliances or related electro-mechanical equipment.
• Strong diagnostic instincts and practical problem-solving skills.
• Excellent people skills with a service-first mindset.
• Self-directed work style and solid time management.
• Working knowledge of electrical and mechanical systems.
• A valid driver’s license and reliable transportation.

Why you’ll enjoy it here

We value craftsmanship, clear communication, and a friendly, team-oriented atmosphere where your expertise makes a visible difference for customers every day.