Shift Manager

Summary The Shift Manager is responsible for managing the daily operations of Moe’s Southwest Grill. The Shift Manager ensures that the restaurant team creates quality food and provides quality guest service in a fun, fast‑paced environment. The Shift Manager ensures that the restaurant team adheres to company policies, procedures, and standards. Essential Functions Responsible for ensuring the restaurant team is properly trained for prepping, cooking, packaging and serving food for guests in a timely fashion. Ensures that the prepared food product meets operational, food safety and brand standards. Manages food flow, ordering, receiving, storing and servicing to ensure high quality product, proper portioning and low waste. Coaches the restaurant team on operational standards and takes corrective action as necessary. Accountable for maintaining a fun, fast‑paced atmosphere for employees and guests. Ensures that guests are greeted with “Welcome to Moe’s!” and that 100% guest satisfaction in areas of quality, service and cleanliness is achieved. Takes corrective action as necessary. Responsible for enforcing sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. Ensures compliance with food safety and brand standards. Ensures proper security procedures are in place to protect guests, employees and assets. Responsible for guest and employee safety to reduce injury or accidents. Completes administrative paperwork in a timely fashion. Maintains a professional image including punctuality, cleanliness, uniform and appearance standards. Consistently exhibits actions/behaviors that best demonstrate the company values; performs all other tasks as directed by the company leadership team, including restaurant management and their representatives; always represents Moe’s and Quality Fresca, LLC as a professional in every aspect of performance. Other duties assigned. Education And Work Experience Required High school diploma or equivalent preferred. Required Knowledge, Skills, And Abilities Quality guest services skills Quality communication skills to multiple audiences Effective shift management skills Computer skills Self‑disciplined and leadership skills Ability to multi‑task Ability to effectively lead a restaurant team to achieve company goals Adherence to company core values – Quality Way Physical And Cognitive Requirements While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment. Work Environment The noise level in the work environment is usually moderate. #J-18808-Ljbffr