Senior Technical Support Engineer
Virtual Vocations Inc
Working remotely, the full-time Senior Technical Support Engineer will provide exceptional support to premium customers, troubleshooting various Ping solutions while managing customer expectations and ensuring service level agreements are met. Key responsibilities Conduct troubleshooting sessions and communicate with customers via phone and email Investigate and reproduce issues in a lab environment to develop resolutions Lead escalation calls and collaborate with colleagues to enhance customer satisfaction through Intelligent Swarming methodology Required qualifications Bachelor's degree in information technology, engineering, or a related field Minimum of 6 years of overall experience with at least 3+ years in Identity and Access Management (IAM) Experience with modern authentication technologies such as SAML, OAuth 2.0, and OpenID Connect Extensive experience with Single Sign-On, Access Management, and Multi-Factor Authentication products Familiarity with LDAP and/or database products, as well as experience on Unix servers and Windows OS
Vacancy posted 2 days ago
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