Insurance Customer Service Representative

Job Description

Job Description

At the Julie Alvarenga Allstate Agency, we're more than just an insurance provider, we're dedicated to protecting what matters most to our customers. As a dynamic growing agency based in Bryan, Texas, we pride ourselves on exceptional service, deep client relationships, and a team culture that fosters growth and success.

We are now seeking a passionate and licensed Customer Service Representative to help us continue our mission and build a rewarding career in insurance!

Responsibilities

• Client Advisory & Service: Answer calls, emails, and walk-ins with professionalism and care. Review policies, explain coverage clearly, and offer personalized recommendations.
• Policy Management: Process policy changes, endorsements, renewals, and new applications accurately using Allstate systems.
• Cross-Selling: Identify and offer additional products that provide genuine value and protection to your clients.
• Agency Reporting: Work with agency reports to track performance, spot trends, and follow up on critical tasks.
• Agency Support: Maintain accurate client records, handle billing questions, and help keep the office running smoothly.

Requirements

• Active Texas P&C License (or willingness to obtain it before your start date)
• Communication Skills: You're comfortable with phones, emails, and in-person conversations
• Customer-Service Oriented: You genuinely enjoy helping people and solving problems
• Detail-Oriented: You record information accurately and minimize errors
• Positive Attitude: You create a welcoming environment for clients and teammates alike
• Spanish Speaking Preferred: Ability to communicate clearly and effectively with clients in both English and Spanish

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Birthday day off