Member Services Representative

Job Description

Job Description

We are looking for a service-driven Member Services Representative to support members of a respected financial institution in Thomasville, Georgia. This contract opportunity with potential for a long-term role is ideal for someone who enjoys combining member support, transaction processing, and solution-based conversations in a branch setting. The role offers paid training and a part-time schedule while giving you the chance to contribute to a positive, relationship-focused member experience.

Responsibilities:
• Deliver attentive, personalized assistance to members in person and through phone or other service channels, creating a welcoming and attentive experience.
• Handle daily financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining strong attention to detail.
• Ask thoughtful questions to understand member goals and connect them with appropriate accounts, services, or financial solutions.
• Contribute to branch growth by building member relationships, encouraging engagement, and supporting outreach efforts.
• Assist with routine branch operations such as opening and closing tasks and other day-to-day operational needs.
• Follow established procedures to protect member information, reduce fraud exposure, and ensure compliant transaction handling.
• Work closely with branch teammates to support service standards, meet performance objectives, and maintain smooth operations.
• Stay informed on available products, service offerings, and relevant financial industry developments to better assist members.• High school diploma or equivalent required.
• At least 1 year of experience in customer service, sales, or financial services that includes cash handling.
• Strong verbal and written communication skills with the ability to build trust and respond effectively to member needs.
• Comfortable working in a fast-paced, service-oriented environment with solid computer, typing, and general technology skills.
• Ability to balance transactional responsibilities with consultative member support and product recommendations.
• Proficiency in Microsoft Office; experience using banking platforms or other financial systems is preferred.
• Availability to work a part-time schedule of 24 to 32 hours per week, including every Saturday.
• Willingness to complete four weeks of paid training.