Customer Service Representative, Urgent Care Clinic

Customer Service Representative, Urgent Care Clinic

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Summary: The Urgent Care Customer Service Representative provides general clerical support and patient access support for an Urgent Care clinic by a range of tasks including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities:

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

Other information: Required: High school diploma or equivalent required. Preferred: Minimum of 1 year prior experience in a medical office or health care setting. Medical Terminology training or work experience.