Unit Operations Coordinator - Special Care Nursery

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

The special care nursery in Minneapolis is a 33-bed, 24-room unit and is part of the Mother Baby Center at Abbott Northwestern and Children’s Minnesota Minneapolis Hospital. The special care nursery team cares for babies who are 32 weeks and older and require a higher level of care than the newborn nursery provides, as well as full-term babies who may be sick, have an anomaly or are transitioning from the neonatal intensive care unit (NICU) to home. We care for these babies and their families and provide education to help them learn how to care for their baby at home. Our team of nurses, social workers, occupational therapists, physical therapists, neonatologists and nurse practitioners work together to provide a supportive and nurturing environment for the patients, families and staff. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families. 

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.


This role may be required to float to other hospital departments as needed based on need.