Product Owner

Location: Remote (US) with occasional travel About Onward At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time. Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials. We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving. Overview We are seeking a Product Owner who excels at execution and detail. In this role, you will partner closely with the Sr. Director of Product—who owns product vision, roadmap, and prioritization—to ensure epics and features are broken down into clear, actionable user stories that engineering can confidently deliver. You will own day-to-day backlog readiness, story quality, sprint support, and feature validation. You’ll work alongside Engineering and QA to support refinement, sprint planning, testing, and release readiness, serving as a key bridge between strategy and execution. This role is ideal for someone early-to-mid in their product career who thrives on clarity, organization, user empathy, and collaboration—and wants to build mission-driven software that improves access to care and independence. What You Will Do Product Execution & Delivery Break down epics and features into well-defined user stories with clear acceptance criteria and edge cases Ensure stories are “ready” for development by supporting backlog grooming and refinement sessions Partner with Engineering Leads to support sprint planning, daily standups, demos, and delivery execution Continuously refine and reprioritize sprint backlog items based on feedback, learnings, and direction from the Sr. Director of Product Support QA by validating acceptance criteria, testing features pre-release, and helping confirm readiness for launch Identify gaps, dependencies, and risks early and proactively communicate them Quality, Documentation & Enablement Help ensure features meet functional requirements, usability expectations, and user needs Assist with documenting release notes and feature changes Support creation of internal training materials or user-facing documentation for new features Stakeholder Collaboration Serve as a day-to-day product point of contact for Engineering during active sprints Support internal communication around upcoming releases and delivered functionality Escalate questions, tradeoffs, or scope concerns to the Sr. Director of Product as needed Customer & Product Insight Help track product KPIs and performance metrics to evaluate feature impact Incorporate feedback from customers, internal teams, and support into backlog refinement What You Will Bring Required: 2–4 years of experience as a Product Owner, Business Analyst, or early-career Product Manager Strong experience writing user stories, defining acceptance criteria, and supporting agile/scrum teams Excellent attention to detail and ability to think through workflows and edge cases Clear written and verbal communication with both technical and non-technical partners Comfort working in a fast-paced, startup environment with evolving priorities Passion for building human-centered, accessible technology for vulnerable populations Nice to Have: Experience in healthcare technology, mobility, logistics, or NEMT Familiarity with healthcare concepts such as FHIR, interoperability, or SDoH Experience using tools like Jira Why Join Onward? Mission-Driven Impact: Build technology that removes barriers to care and connection High-Growth Environment: Learn and grow within a scaling product and engineering organization Strong Product Partnership: Work closely with a hands-on Sr. Director of Product Collaborative Culture: Join a team committed to empathy, quality, and real-world outcomes #J-18808-Ljbffr Onward