Product Owner

*** W2 ONLY NO C2C***

AI Platform Program Manager

Location: New York, NY (2BP / 525 Washington)

Employment Type: Contract (18–24 months, potential contract-to-hire)

Work Arrangement: On-site expectations to be confirmed

About the Opportunity

Matlen Silver is seeking an experienced AI Platform Program Manager to support the development, launch, and adoption of a large-scale enterprise AI platform within a leading financial services organization.

The platform is designed to provide employees across the organization with centralized access to information, including market data, client data, and financial information, through AI-powered search, retrieval, and intelligent workflows.

This individual will play a critical role in coordinating platform adoption, managing AI use case releases, driving stakeholder engagement, and ensuring successful deployment of new platform capabilities. The ideal candidate combines strong program execution and communication skills with a solid understanding of enterprise AI platforms, Generative AI, and custom AI solutions.

Key Responsibilities

• Coordinate tenant adoption of new platform capabilities, model lifecycle changes, and other platform updates.
• Assess tenant impacts, identify adoption requirements, and support successful platform deployments.
• Identify deployment gaps, mitigate risks, and drive issue resolution and escalation.
• Maintain and communicate the AI platform use case release pipeline.
• Track use case release progress, readiness checkpoints, and upcoming partner activities.
• Identify risks, issues, and dependencies across functional teams and control partners that could impact release timelines.
• Own recurring communications across platform teams, internal stakeholders, tenants, and partner organizations.
• Communicate platform capabilities, deployment milestones, and adoption opportunities.
• Develop and deliver training sessions, workshops, and enablement materials to accelerate platform adoption.
• Track platform adoption, onboarding progress, deployment milestones, and usage trends.
• Develop reporting and insights to support prioritization, planning, and management decisions.
• Prepare executive-level updates covering program progress, risks, dependencies, and key decisions.
• Collaborate with engineering, platform, support, and governance teams to ensure successful delivery of enterprise AI initiatives.

Required Qualifications

• 7+ years of professional experience in program management, product management, technology delivery, or related roles.
• Experience supporting the design, implementation, or deployment of custom AI solutions.
• Strong understanding of enterprise AI technologies, Generative AI ecosystems, and AI platform architectures.
• Ability to discuss AI systems, Retrieval-Augmented Generation (RAG), agentic workflows, and AI use cases.
• Experience gathering business requirements and translating them into technical requirements for engineering and development teams.
• Demonstrated experience managing cross-functional initiatives from planning through deployment.
• Experience coordinating platform adoption, release readiness, and deployment activities.
• Strong risk, issue, and dependency management skills.
• Experience driving alignment across engineering, platform, support, and control functions.
• Excellent stakeholder communication and relationship management skills.
• Experience developing executive-ready reporting, tracking metrics, and communicating program status.
• Ability to work effectively with highly technical AI engineers and business stakeholders.

Preferred Qualifications

• Experience building or delivering agentic AI solutions and intelligent workflows.
• Familiarity with AI governance, AI security, compliance frameworks, and responsible AI practices.
• Previous software development or engineering background.
• Experience with enterprise AI platforms and large-scale technology implementations.
• Familiarity with AI frameworks, model lifecycle management, RAG pipelines, and data ingestion processes.
• Experience within financial services or other highly regulated industries.

Technical Skills

Primary Focus: Enterprise AI Platforms / AI Program Delivery

Additional Skills: Generative AI, Custom AI Solutions, RAG, Agentic AI, AI Architectures, AI Governance, AI Security, Platform Adoption, Product Management, Program Management, Release Readiness, Stakeholder Management, Requirements Gathering, Executive Reporting.

Interested candidates are encouraged to apply or reach out directly to discuss the opportunity!