Technical Program Manager

Job Description

Job Description

Description:

About Metrc

Metrc is the leading provider of track-and-trace systems for regulated industries. We build technology that helps governments and businesses operate transparently, efficiently, and securely. As we scale, we’re looking for executional leaders who thrive in fast-paced environments and bring clarity to complexity.

The Role

As a Technical Program Manager (TPM) at Metrc, you’ll be the operational lead for product delivery—partnering with Product Managers to turn strategy into execution. You’ll drive cross-functional alignment, manage dependencies, and ensure our teams deliver with speed, quality, and predictability. This role is ideal for someone who thrives in a Kanban-based delivery model, excels at cross-team coordination, and is passionate about enabling engineering teams to do their best work.

Core Duties and Responsibilities include the following. Other duties may be assigned

• Partner with Product Managers to translate product strategy into executable delivery plans
• Own the Kanban flow—monitor WIP, cycle time, and throughput to ensure smooth delivery
• Facilitate agile ceremonies (standups, retros, planning) with Engineering Leads
• Ensure alignment between requirements, development outputs, and test coverage
• Manage cross-functional dependencies, risks, and timelines across Engineering, QA, DevOps, and external teams
• Unblock work and escalate risks to maintain delivery momentum
• Maintain delivery dashboards and provide proactive updates to stakeholders
• Analyze delivery metrics to identify bottlenecks and drive continuous improvement
• Champion best practices in agile execution, risk management, and team collaboration

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or equivalent practical experience
• 4+ years of experience in technical program management or delivery leadership in a software/SaaS environment
• Strong understanding of Agile and Kanban methodologies and the software development lifecycle (SDLC)
• Proven ability to manage complex, cross-functional programs with multiple stakeholders
• Excellent communication skills—able to bridge technical and non-technical audiences
• Experience with tools like JIRA, Confluence, and delivery dashboards
• Familiarity with APIs, cloud infrastructure, CI/CD, and system integrations

Preferred Qualifications

• Experience in regulated industries (e.g., Cannabis, FinTech, Healthcare)
• Certifications such as PMI-ACP, CSM, SAFe, or PMP
• Experience supporting platform teams or multi-tenant implementations
• Understanding of DevOps practices and release management

Success in This Role Looks Like

• Predictable, high-quality delivery of product initiatives
• Clear visibility into delivery health and risks
• Strong alignment between Product, Engineering, and Business
• Continuous improvement in team flow and execution efficiency
• PHYSICAL DEMANDS AND WORK ENVIRONMENT
• In-office and remote position
• Frequently required to sit
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.