EMS Operations Supervisor

Medfleet/ATI 3706 Dmg Dr Lakeland, FL 33811, USA Responsibilities Prompt and regular attendance at work. Provide leadership and guidance to the Field Supervisors to maintain the goals and objectives of the organization. Works with Logistics to make sure that schedule reflects correct unit assignment and equipment. Coordinates with Scheduling Supervisor on open shifts and works on operational changes with the on‑duty Field Supervisor. Fills in as the Operations Manager when that person is out of the office on vacation, sick or training time. Coordinates with the Scheduling Supervisor to review all part‑time employees that fail to meet the minimum monthly work requirements and issue corrective actions as appropriate. Attendance at PULSE Meetings both in the morning and the afternoon to provide updates on current operational status. In the absence of the Operations Manager, leads the Operations portion of the New Hire Academy. Ensures quality measures on company policies with emphasis on monitoring operational deficiencies. Obtain a good working knowledge of scheduling system and training software’s utilized by the Company. Assists with initial reporting and investigation of incident reports (IR’s) placed by employees; closes reports not needing administrative intervention within 48 hours. Daily review of all Incident Reports submitted by the workforce and assigning them to the correct staff member for investigation and follow up. Manage feedback to employees that submit Incident Reports. Monthly reporting number of Incident Reports by type, number closed, and number still open. Maintains open PCR log and assists Operations Manager with employee contact for completion. Works with Scheduling Supervisor on attendance points and issues progressive discipline per MedFleet attendance standards. Assists with Supervisor Hotline in absence of Field Supervisor. Will be called upon to be the on‑duty Field Supervisor in case of sick calls or placement of the on‑duty Field Supervisor on a unit. Participates in Medical Control hotline coverage rotation. Assists Dispatcher with proper triaging of calls. Keeps Administration and Human Resources informed of changes or potential changes that are occurring in the field. Assists the Operations Manager in short‑and long‑term planning. Acts as backup field provider during high operational volume to help provide relief for the system. Works with the Safety Supervisor on maintaining a high safety standard. Must support, properly interpret, and implement any policies, protocols, standard operating procedures, philosophies, or other directives as set forth by MedFleet and PatientCare EMS. Performs other such duties as may be required. Minimum Qualifications Current Florida Paramedic certification (Information for out-of-state applicants or to renewclick here ) Current BLS & ACLS Certification Possession of or ability to obtain a valid Florida driver license upon offer of employment. High School Diploma or GED Desired Qualifications A.S. Degree in Emergency Medical Technology Two years working experience as a Paramedic. National Registry Critical patient inter‑facility transfer experience Critical Care certification Physical Requirements The Paramedic is required to sit, stand, walk, climb or balance, step, stoop, kneel; and talk or hear. The Paramedic is required to pull, lift, grasp, reach, use hands, finger movement, and repetitive motions. Must frequently lift and/or carry a minimum of 140 pounds up to 200 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Requirements will vary; must be able to perform the essential duties of the position with or without reasonable accommodation. Works outdoors and indoors with occasional exposure to hazardous conditions and to blood/body fluids, requires respirator use, fumes/odors, extended day, and temperature changes. Frequently works with others, face‑to‑face contact with others with exposure to noise, mechanical equipment, and electrical equipment. Performs shift work and performs duties frequently in a mobile environment and in confined areas. PARAMEDIC FLORIDA Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr