Technical Success Manager

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. Responsibilities Align solutions with business needs and foster stakeholder relationships through engagement and support. Provide guidance on technical challenges and assist with implementing best practices. Work closely with Sales, Support, and Product teams to enhance the customer experience. Troubleshoot technical issues, eskale concerns when necessary, and ensure customer satisfaction. Act as a trusted advisor by managing escalations, providing strategic guidance, and contributing to knowledge sharing through documentation and resources. Qualifications (Minimum) Experience helping customers understand how technology aligns with business objectives. Strong relationship‑building skills with stakeholders through consistent engagement. 2–4 years of experience in a customer‑facing consultancy role, preferably in cybersecurity. Strong understanding of data modeling methodologies and SQL expertise. Proficient in data management, ETL processes, integration strategies, cybersecurity concepts, and cloud fundamentals, with a Bachelor’s degree in Computer Science, Engineering, or a related field. Preferred Qualifications Ability to guide customers through technical challenges and recommend solutions. Skilled in cross‑functional collaboration and technical issue resolution across Sales, Support, and Product teams. Diversity & Inclusion At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Benefits Our benefits program includes various health plans; time‑off plans for vacation and sick time; parental leave options; retirement options; education reimbursement; in‑office perks and more. Equal Employment Opportunity By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws. Pay transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. #J-18808-Ljbffr