Technical Customer Success Manager

# Technical Customer Success Manager**Posted:** February 24, 2026 |**Location:** Remote |**Employment Type:** Full-time |**Company:** ConfidentialCompany Overview TechNova Solutions is a rapidly growing SaaS provider that delivers advanced analytics and automation tools to mid‑size businesses worldwide. With a mission to empower customers through technology, we combine cutting‑edge software with exceptional service to drive measurable results. Our culture values innovation, collaboration, and a relentless focus on customer success. Key Responsibilities - Partner with new and existing customers to onboard, train, and accelerate adoption of our platform. - Serve as the primary technical liaison, translating business objectives into actionable product solutions. - Conduct regular health checks, identify upsell opportunities, and collaborate with sales and product teams to close deals. - Create and deliver tailored workshops, webinars, and documentation that address customer pain points. - Monitor usage metrics, generate insightful reports, and present findings to stakeholders. - Escalate and resolve complex technical issues, coordinating with engineering, support, and product management. - Champion a customer‑centric mindset across the organization, feeding feedback into product roadmaps. Required Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field. - Minimum of 3 years’ experience in a customer success, technical account management, or similar role. - Strong technical aptitude with proficiency in SQL, API integrations, and data visualization tools. - Demonstrated ability to manage multiple accounts and deliver measurable outcomes. - Excellent written and verbal communication skills, with the capacity to translate complex technical concepts to non‑technical audiences. - Proven track record of driving customer adoption and retention. Desired Skills - Experience in the SaaS industry, particularly within analytics or automation platforms. - Familiarity with customer success metrics (NPS, CSAT, churn, expansion revenue). - Ability to create and deliver engaging training sessions and workshops. - Knowledge of CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot. - Strong analytical mindset, comfortable working with dashboards and data to inform strategy. - Proficiency in multiple languages or a global mindset to support international clients. Compensation & Benefits - Competitive base salary ranging from $90,000 to $110,000 annually, commensurate with experience. - Performance‑based bonus structure with potential for 10‑15% upside. - Comprehensive benefits package including health, dental, vision, 401(k) with company match, and generous paid time off. - Flexible work arrangements and remote‑first culture. - Continuous learning stipend and access to industry conferences and training programs. How to Apply Interested candidates should submit a resume and a cover letter outlining relevant experience and why they are a good fit for TechNova Solutions. Send your application to View email address on click.appcast.io with the subject line “Technical Customer Success Manager – [Your Name]”. We review applications on a rolling basis and encourage early submission.Discover moreSimulation video gameBest video game consolesGrow a Garden #J-18808-Ljbffr