Client Services & Technical Delivery Manager

Client Services & Technical Delivery Manager Location: New York, NY/ Hybrid Full time Role Overview We are seeking a Client Services & Technical Delivery Manager to lead hands‑on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre‑sales support, and customer success. The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles. Key Responsibilities Client Services & Service Delivery Serve as a primary client‑facing technical leader for service delivery and professional services engagements. Own the end‑to‑end delivery of customer engagements, ensuring high‑quality outcomes and client satisfaction. Build trusted relationships with customers through confident communication and technical credibility. Manage service delivery issues, escalations, and continuous improvement initiatives. Technical Leadership & Field Support Provide hands‑on technical leadership and field support across customer environments. Lead solution deployment, troubleshooting, and optimization activities. Work directly with enterprise hardware and software platforms, including: HPE server and storage solutions Cisco networking and security stack Microsoft technologies (Windows Server, Microsoft 365, Azure, Active Directory) Ensure technical best practices, documentation, and standards are followed. Professional Services & Project Delivery Structure and deliver professional services projects , from initial planning through execution and completion internally and externally. Define project scope, timelines, resource requirements, and delivery approach. Coordinate internal teams, partners, and vendors to ensure successful project execution. Balance multiple concurrent projects and customer engagements. Pre‑Sales, Pricing & Commercial Support Support the sales team during pre‑sales engagements, including technical discovery and solution design. Deliver customer presentations, solution walkthroughs, and technical proposals with confidence. Participate in pricing discussions, helping to structure services, projects, and technical solutions. Assist with project costing, service scoping, and commercial alignment to support deal closure. Work closely with partners and vendors to validate solutions and pricing. Public Sector & Partner Engagement Support customers in public sector environments, including government, education, and regulated organizations. Understand compliance, procurement, and governance considerations common in public sector engagements. Confidently engage with partners and vendors to deliver compliant and effective solutions. Leadership & Growth Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles. Mentor junior engineers and contribute to service delivery process improvements. Act as a role model for execution excellence and customer focus. Required Experience & Skills Technical Expertise Strong hands‑on experience across enterprise hardware and software stacks , including: HPE servers, storage, and infrastructure solutions Cisco networking, switching, routing, and security Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365, Azure Ability to work hands‑on in customer environments and lead technical delivery. Professional & Client-Facing Experience 5–8 years of experience in technical services, professional services, service delivery, or IT consulting. Proven experience in client‑facing roles with high customer interaction. Experience delivering projects and managed services end‑to‑end. Public sector experience is highly desirable. Pre‑Sales, Presentation & Commercial Skills Excellent presentation and communication skills, both verbal and written. Experience supporting pre‑sales activities, including discovery, solution design, and presentations. Comfortable participating in pricing conversations and project structuring. Ability to articulate technical and commercial value to both technical and non‑technical stakeholders. Compensation Compensation: $80,000 per year #J-18808-Ljbffr Molaprise