Quality & Continuous Improvement Specialist

Working at Freudenberg: We will wow your world!

Responsibilities:

• Execute and support site-level Quality & HSE systems, ensuring compliance with corporate standards and customer requirements in a small manufacturing environment.
• Manage and analyze customer warranty returns and claims, partnering with Sales, Engineering, and Operations to identify root causes and support corrective actions.
• Track and report site Quality and CI performance metrics, supporting KPI reviews, trend analysis, and improvement action tracking.
• Support continuous improvement activities by applying basic Lean and problem-solving tools to improve quality, safety, delivery, and process stability.
• Lead customer complaint resolution, including root cause analysis, documentation, and follow-up on corrective and preventive actions.
• Support internal, external, and customer audits, including preparation of documentation, participation during audits, and tracking of action items.
• Provide hands-on quality and continuous improvement support on the shop floor, spending regular time in production areas to observe processes and drive practical improvements.

Qualifications:

• Bachelor's degree in Engineering, Quality, Industrial Engineering, or a related technical field.
• 3-7 years of experience in Quality Engineering, Continuous Improvement, or Lean roles within a manufacturing environment.
• Working knowledge of ISO 9001; exposure to ISO 14001 and/or ISO 45001 is a plus but not required.
• Practical experience with Lean tools such as Kaizen, 5S, value stream mapping, and standard work.
• Hands-on problem-solving experience using quality tools such as 8D, basic SPC, FMEA, or root cause analysis methods.
• Ability to analyze and present data using Excel and/or basic reporting tools; experience with Power BI or Minitab is a plus.
• Strong communication and collaboration skills, with the ability to work effectively across Quality, Operations, Engineering, and Sales in a small-site, team-oriented environment.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership