Guest Service Coordinator

Guest Service Coordinator

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our mission to keep people moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Abra Auto Body (a division of Dahl Automotive) in La Onalaska, WI is a premier auto body repair facility, recognized as a top choice for many insurance companies in the area, which means the shop is always full and you can be productive and successful! As a Guest Service Coordinator, you will bring your customer service skills and experience to work with customers and insurance companies through the vehicle repair process post-collision. The majority of work is dictated by insurance company coverage, so selling skills are not necessary!

Responsibilities

• Participate in developing a proper repair plan for each vehicle.
• Prepare estimates in accordance with insurance partner and company guidelines.
• Maintain and execute a timely schedule before, during, and after completion of repairs.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Ensure customers' cars are kept clean and tidy to improve customer happiness
• Consult with management regarding new procedures and equipment in the industry.

Qualifications

• High school diploma or equivalent
• Excellent customer service skills
• Basic computer proficiency
• Positive, friendly attitude, along with a customer service mentality
• I-CAR Certification, preferred
• Enjoy working in a dynamic environment
• Excellent oral and written communication skills
• Teammate with collaborative mindset
• Math, reading, and software skills
• Ability to learn new technology, repair and service procedures and specifications
• Able to operate electronic diagnostic equipment
• Valid driver's license and clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.