Hotel Front Office Manager

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! This position will require a flexible schedule including days, evenings, and weekend shifts. Responsibilities: • Lead operations at the front desk and make sure guests have an exceptional stay • Hold responsibility for the front desk budget and order any necessary office supplies • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Gather financial information and generate occupancy reports for the general manager Qualifications: • Prior hospitality experience of 1 year is required for this position • High school diploma or equivalent certification required (GED) • Showcase exceptional multitasking, communication, and management skills • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry • Experience with MS office and bookkeeping skills desired Compensation: $15 - $17 hourly

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