Patient Services Specialist

Job Description

Job Description

Be the first point of care—guiding patients through admission with accuracy, compassion, and confidence while ensuring every detail of their visit is handled seamlessly.

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient Service Specialists play a critical role in facilitating the patient admission flow across our imaging centers. From greeting patients to verifying insurance and processing documentation, this role ensures each visit starts with clarity, efficiency, and care.

We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and takes pride in delivering exceptional service. If you enjoy helping people, solving problems, and being part of a collaborative healthcare team, this is an opportunity to make a meaningful impact every day.

REPORTS TO: Under the direct supervision of the Manager.  

 

GENERAL DESCRIPTION/POSITION GOAL:

I.              JOB RELATED FUNCTIONS:

Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.

Directly responsible for the overall administration, coordination, and evaluation of the patient registration;

Greets visitors/patients; 

Check-in process;

Check-out process;

Insurance verification process; 

Informs patients of costs for care being provided;

Guides them to appropriate resources for further information. 

Answers telephones

Relays messages.

Has knowledge of commonly used concepts, practices and procedures. 

Relies on instructions and pre-established guidelines to perform the functions of the job.

Prepares patients for exams by assisting with dressing and undressing, positioning patients for exams and escorting patients to and from the exam rooms.      

Prepares exam rooms.       

Must be able to interact compassionately and effectively with people who range from healthy to critically ill.  

Has knowledge of commonly used concepts, practices and procedures. 

May be required to start IVs; dependent on modality

Relies on instructions and pre-established guidelines to perform the functions of the job.      

Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.

Duties as assigned.

  II.            CUSTOMER SERVICE EXPECTATIONS: Demonstrates competencies in customer service and an understanding SimonMed Imaging code of conduct and culture.

  III.           EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

  IV.           JOB RELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelines relative to departmental operations.  Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.

  V.            QUALITY: Applies the standards of practice/performance in the work setting to achieve positive outcomes.

 

MINIMUM QUALIFICATIONS: Requires a high school diploma or its equivalent and 0-2 years of related experience.  Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds,    sitting for prolonged periods of time, with frequent standing and walking.  Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential.  Must be able to work in an environment with multiple deadlines and priorities.  Must be able to work in a stressful environment.

DRESS ATTIRE: Business Casual

What You Bring

A patient-first mindset: You treat every interaction with empathy, respect, and genuine concern for patient needs.

Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.

Attention to detail: You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.

Adaptability and composure: You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.

Reliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.

What You'll Gain

Purpose-driven work: Your role is essential to patient care, ensuring every individual is welcomed, supported, and guided through a smooth and compassionate access experience from the very start of their visit.

A collaborative team environment: Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.

Growth opportunities: Gain experience in healthcare operations, patient access, and medical administration within a growing organization.

You're a Strong Fit if You Have

• 1+ years of customer service, patient access, medical office, or call center experience preferred

• Experience with scheduling, insurance verification, or healthcare registration processes preferred

• Strong computer and data entry skills

• Ability to multitask in a fast-paced environment

• Excellent verbal and written communication skills

• Experience working with EMR/PM systems preferred

• High school diploma or equivalent required

Benefits

Your health, happiness and future matters!

At SimonMed Imaging, we offer:

•  We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member 

• Competitive wages

• No nights/no calls/no weekends

• Cross training opportunities

• Medical, dental, and vision insurance

• 401(k) eligibility

• Pet Insurance

• Paid holidays

• PTO

• Sick Time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.