Game Facilitator

Activate: What We Do

Activate is redefining how the world plays across Canada US and beyond into the global market. Were a technology company that fuses a game a workout and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room youll need your reflexes wits and a team to beat the challenges - its easy to start hard to beat.

Job Description

Enter The Role

Youll guide players through check-in support customers during gameplay and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.

The environment is fast paced and high energy - its perfect for those who are confident social and ready to jump into the action. If you love facilitating fun tackling technical challenges and levelling up the customer experience you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time permanent position at our Orlando store located at 9101 International Drive Suite 1144 Orlando FL 32819.

Core Responsibilities

Game Facilitation

• Be professional in thought language and action
• Exemplify excellence in facilitation giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play giving timely aid as necessary
• Handle any malfunctions with support of leader
• Maintain a clean and comfortable work environment
  

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in process
• Handle debit credit or gift card transactions with customers
• Issue receipts and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient

Facility Maintenance

• Cleaning facility and washrooms as needed: dusting vacuuming using cleaning supplies etc.
• Painting around the main facility as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying leader immediately of game failures or malfunctions
• Touching up equipment; gluing props and other unskilled tasks
  

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings weekends and holidays
• Strong communication skills multi-tasking and time management skills
• Must be a people person - energetic friendly and outgoing with the ability to command attention in a crowd of people

Working Environment

• Capacity to lift and carry merchandise supplies and equipment weighing up to a certain limit as required for stocking shelves organizing inventory and completing store tasks
• Capability to bend stoop and reach to access merchandise perform cleaning and maintenance tasks and ensure the overall presentation and organization of the store
• While performing the duties of this job you may be required to sit stand walk reach with your hands and arms stoop kneel crouch crawl and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods typically 8 hours
• Regular use of maintenance equipment such as hand and power tools with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights loud music and fog
• Wearing personal protective equipment (PPE) properly handling and storing cleaning chemicals and following established safety protocols
  
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
  

Perks That Power Our People

• Competitive wage with incremental pay increase
  
• Level up your career with growth opportunities
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contact which is an email monitored for this purpose.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

Required Experience:

Junior IC