Senior Technical Program Manager, FUB Engineering

About The Team Join Zillow’s mission to empower millions of customers in one of the biggest life decisions they will ever make: finding their next home. Our Follow Up Boss (FUB) Engineering team partners with Product, Engineering, Data Science, Design, and Research to solve complex technical challenges and deliver seamless, end-to-end real estate experiences for consumers and partners by bridging technology, data, and real estate operations. About The Role As a Senior Technical Program Manager (P4) on the FUB & Partner team, you will lead cross-functional technical and product programs that span multiple teams and quarters. You will work across deep technical initiatives and customer-facing product launches to ensure clarity, alignment, and predictable delivery. Your work will focus on large, ambiguous initiatives that include platform infrastructure, AI capabilities, partner integrations, and customer experiences. You Will Get To Own complex, multi-team programs across Engineering, Product, Data Science, Design, Marketing, Partnerships, and external partners, driving execution for high-impact initiatives in the FUB ecosystem. Drive alignment across organizational boundaries by surfacing dependencies and misalignments early, engaging leadership with clear trade-offs, risks, and decision frameworks. Lead both engineering-focused initiatives (such as platform modernization, reliability improvements, API evolution, and data and AI infrastructure) and customer-facing product programs (such as new FUB capabilities, partner workflow enhancements, monetization initiatives, and cross-platform launches). Balance short-term delivery needs with long-term platform health and scalability, ensuring that technical investments set up future product velocity. Partner with Engineering and Data Science to deliver AI- and ML-enabled capabilities end to end, including model integration, experimentation, evaluation, rollout strategies, and post-launch monitoring, while ensuring responsible AI practices and quality measurement. Develop clear, structured program plans with milestones, dependencies, and measurable outcomes; identify risks early, anticipate bottlenecks, and drive mitigation strategies to keep programs on track. Define success metrics, track program health across delivery, quality, and business impact, and establish scalable mechanisms that improve engineering velocity and cross-team execution. Connect platform and product investments to customer impact and business outcomes, influencing roadmap priorities by surfacing technical and operational trade-offs and making principled decisions that balance constraints, commitments, and customer value. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 5+ years of experience in technical program management or software program management in complex, cross-functional environments. Experience leading both infrastructure/technical programs and customer-facing product initiatives. Experience working with modern web and mobile architectures, distributed systems, and APIs in agile environments. Knowledge of the AI/ML product development lifecycle, including experimentation, deployment, evaluation, and monitoring. Ability to identify dependencies across systems, teams, and partners, bring clarity to ambiguous environments, and think in systems about how technical investments enable product velocity and long-term scalability. Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders and influence without formal authority. Strong analytical and problem-solving skills, including assessing trade-offs and making data-informed decisions. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Zillow