Manager of Client Success

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
The Manager of Client Success performs a critical oversight function for all Fooda operations in the Columbus market, one of Fooda’s largest markets. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Columbus. The North Star for this role – and for leading this team – is delivering an exceptional day-to-day experience for our clients and their employees. You’ll achieve this by establishing a standard of operational excellence for our portfolio of clients and the network of local restaurant partners that serve them. This role reports to the Regional Vice President of Sales and Operations. Hybrid in office.

Who We Are Looking For:

• You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Austin as well effectively communicate up to Fooda leadership
• You have the ability to analyze and report performance of all product offerings against company goals and initiatives
• 8+ years experience in food service, restaurant management or hospitality in a client facing role 
• You have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finish
• Strong financial acumen with background in data analysis to report to upper management on performance 
• You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
• You have a willingness to speak up and have your own voice while acknowledging customer needs
• You enjoy getting your hands dirty and prefer tackling problems from the ground up
• You are known for your positive outlook and leading by example

What You Will Be Doing:

• Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership of client relationships and restaurant performance
• Manage, teach, and coach multiple operations teammates ensuring best practices for Fooda are being executed, including but not limited to: client business reviews, account retention, and expense management 
• Hold responsibility and lead processes aligning to recruiting, training and retention of employees
• Identify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processes
• Collaborate with the market leadership and the sales teams with retention initiatives for all markets
• Lead quarterly business reviews with key stakeholders
• This is not a remote role and will require ~50% local travel within Columbus. 

What We’ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
• A fulfilling, challenging adventure of a work experience

The salary range for this role is between $60,000- $70,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

Must be authorized to work in the United States on a full-time basis. No recruiters please.