Night Auditor- FDIC Training Center

Night Auditor- FDIC Training Center

Requisition #: 656081 Location: Arlington, VA, US, 22201 Career Area: Retail + Customer Service

The Night Auditor-Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Night Auditor may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may be based on client requirements and business needs. The Front Desk agent- Night Auditor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. COMPENSATION: The hourly rate for this position is $21.28/hr, depending on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

Job Responsibilities

• Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organizational skills, accuracy, and attention to detail

Education

• High School Diploma
• Minimum 1-2 years experience

About Aramark

Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.