Intermediate Business Analyst

Intermediate Business Analyst

Job Overview

Location: Jackson, Mississippi (Remote option after 6 weeks of onsite training)

Employment Type: W2, Full-Time, 1099

Candidate Pay Rate: $59 per hour

Experience: 5+ years

About the Role

• The Mississippi State Department of Human Services (MDHS) is seeking an Intermediate Business Analyst to support the Maverics Team Success data conversion project.
• The contractor will work onsite in Jackson for an initial six‑week training period before transitioning to a remote work arrangement.

Responsibilities

• Serve as the primary point of contact for users experiencing help‑desk related issues.
• Diagnose software problems, perform manual data manipulation, and resolve user inquiries based on documented incidents.
• Create, manage, and prioritize support tickets in JIRA, email, or spreadsheet logs.
• Escalate complex or recurring problems to supervisors/managers for resolution.
• Communicate clearly with users to address frustration and convey policy resolutions.
• Document incidents thoroughly to support system enhancements and data quality improvements.
• Interact with DHS program areas and technical staff to gather business and IT requirements.

Required Qualifications

• Minimum 5 years of experience with automated systems for determining SNAP, TANF, or E&T benefits.
• Experience serving as primary help‑desk contact and troubleshooting system issues.
• Proficiency with Windows operating systems and Windows PC environments.
• Experience using JIRA (or similar ticketing/change management system).
• Strong verbal and written communication skills.
• Ability to work 40 hours per week with occasional overtime.
• Must complete onsite training in Jackson, MS for six weeks and pass a fingerprint background check required by MDHS.

Preferred Qualifications

• Certified Professional Business Analyst (CPBA) or equivalent certification.
• Advanced proficiency with JIRA, Windows applications, and data quality tools.
• Experience with Mainframe systems, Linux, SQL Server, ADABAS, and data quality processes.
• Familiarity with SNAP, TANF, or E&T benefit determination workflows.
• Ability to work remotely after the initial training period.

Required Skills & Technologies

Primary Skills

• SNAP
• TANF
• E&T
• JIRA
• Windows
• Certified Professional Business Analyst

Secondary Skills

• Mainframe
• Linux
• SQL Server
• ADABAS
• Data Quality

How to Apply

To apply for this exciting opportunity, please contact:

Recruiter Contact: Show email

1. Update Your Resume: Please add any missing skills or certifications that align with the role.
2. Update Your Resume: Complete the below skills matrix REQUIRED
3. Apply Online: Click the "Apply" button at the end of the job description and complete the required details.
4. Submit Supporting Documents: Upload a photo ID. If you are not a U.S. citizen or Green Card holder (GC-EAD), please include your work authorization details.
5. Confirmation: Once submitted, reply to this email to let me know. I'll review your updated materials and, if there's a match, schedule a video interview to discuss further.
6. SKILLS MATRIX

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We appreciate your time and interest in this opportunity. Our team will review your application carefully and respond promptly.