Clinic Manager II

Senior Clinic Manager (CM2) The Senior Clinic Managers or CM2s (also known as Clinic Student Assistant 2 (SA2s)), are ultimately responsible for the day‑to‑day management of the clinic acting as shift supervisors, making executive decisions on protocol and communicating them throughout the management team. They are also collectively responsible for ensuring proper communication between Clinic Managers or CM1s (also known as Clinic Student Assistant 1s), supervisors, student therapists, the Director and Assistant Clinical Director, Specialty Clinic Directors of the Clinics @ PAU located in Mountain View (i.e., Community Clinic, SGIC, and Clinica Latina) and all non‑clinic entities. Job Description/Basic Duties The CM2 team is responsible for ensuring that the clinic office serves clients, complies with HIPAA standards, manages clinical and legal risks, and maintains a positive working and training environment while operating as an outpatient clinic. CM2s will act as shift managers and also be available for fill in for the shifts of in‑person front desk shift work per week. CM2s will complete one in‑person shift per quarter to stay current with front‑desk staff procedures. CM2s will act as team captains. Given the responsibility that CM2s carry as team captains and shift managers, the CM2s will not carry individual specialty tasks as the CM1s do; instead, they will be responsible for working on the following large projects: Hiring new Clinic Managers (CM1s) Coordinating Audits Managing the Termination Team Organizing technical projects with the Center Operations Manager Assisting Office Manager with finances and billing operations Organizing New Therapist Orientation Editing all Clinic Manuals (e.g., those used by therapists, supervisors and/or other staff) Acting as official secretaries at all Clinic related meetings (Staff, Management, Supervisor, etc.) Evaluating and improving ineffective clinic policies and procedures Other special projects as needed Essential Qualifications Must be enrolled in either a PhD or PsyD program at Palo Alto University Must be a current CM1 with at least 3 academic quarters of CM experience We are asking for at least a 4‑quarter commitment for this position Position Hours: Expected minimum 12 hours/week, up to 20 hours/week Application Procedures: PAU is committed to providing an educational environment that supports a diverse, equitable and inclusive population. In your cover letter, please include information on how your background and experience has prepared you to be in an environment that holds equity and inclusion core to its mission and values. EEOC Policy The University is an equal opportunity employer and is firmly committed to non‑discrimination in its hiring and other employment practices and in the application of its personnel policies. In compliance with all applicable federal and state laws, except where a bona fide occupational qualification exists, employment decisions will be made irrespective of the staff member’s race, color, religion, religious creed, ancestry, national origin, age (except for minors), sex, marital status, citizenship status, military service status, sexual orientation, medical condition (cancer‑related or genetic condition), disability and/or any another status protected by law. When necessary, the University will reasonably accommodate individuals with disabilities, if the individual is otherwise qualified to safely perform all essential functions of the position and if it will be done without undue hardship to the University. #J-18808-Ljbffr Palo Alto University