Customer Service Representative

Job Description

Job Description

Description:

We are currently seeking team-oriented and energetic customer service professionals. The Customer Success Representative coordinates all activities of the company in dealings with customers including quotes, processing orders, expediting orders, problem resolution, and communicating the requirements of our customers to all departments as needed. Our Customer Success Representatives focus on providing a positive experience to all customers. Candidates who apply must have the ability to excel in a fast-paced environment with a high volume of customer contact via phone, email and chat.

Primary Duties & Responsibilities

Primary responsibilities include, but are not limited to:  

• Receive customer calls and emails and develop plans to resolve issues 
• Answer questions about Stouse products 
• Advise customers on the best product to meet the needs of the project 
• Suggest additional products to customers 
• Provide or request product quotes 
• Handle multiple responsibilities at one time 
• Take initiative and resolve escalations or complaints 
• Maintain a positive representation of the company at all times 

Requirements:

Qualifications

• Post high school education preferred 
• Prior inside sales/customer service experience preferred 
• Proficiency with Windows PC applications 
• Ability to adapt quickly to changing priorities and customer needs 
• Analytical and process-oriented mindset 
• Strong math skills and excellent written communication 
• Team player, self-starter, and multitasker with strong time management skills 

Competencies

• Customer focused
• Strong Written and verbal communication skills.
• Detail Oriented
• Excellent Planning/Organizational skills.
• Critical thinking and problem-solving aptitude.
• Ability to comprehend and explain technical product / service information.

Supervisory Responsibility – None

Work Environment – This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.

Work Hours – 8:30AM – 5:00PM

Physical Demands – This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.

About Us:

About Us: Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.