Warehouse Operations Manager

World Vision is hiring a Warehouse Operations Manager to serve in the Franklin Warehouse within the Transformational Engagement Division.

AT A GLANCE

Role: Warehouse Operations Manager

Reports to: Sr. Manager, Fundraising Operations & Technology
Location: Franklin, TN

Required Experience: Two-year technical or junior college degree or equivalent work experience (four years). In addition to education or education equivalent, requires 3-5 years of work experience in a warehouse/distribution center, preferably including supervisory work experience. Working knowledge of and experience with Inventory Management Systems and related electronic devices common in warehouse/distribution environment required. Ability to move up to 50 pounds required. Must be

able to operate a fork-lift.

Work Authorization: Must be authorized to work in the U.S.A for any employer.

Travel: Minimum domestic travel (1 trip a year)

Estimated hiring range: $69,400 - $93,660

THE JOB

Manage the operations of assigned warehouse facility. Ensure all warehouse owned resources are maintained and the proper handling and safe storage of inventory, including marketing product critical to fundraising efforts across the country. Oversee repairs/configuration of inventory as needed, and guarantee that all inventory is distributed to locations on-time and on budget. Help carry out our Christian organization's mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

RESPONSIBILITIES

1. Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
2. Warehouse Operations:
   • Maintain a safe and efficient work environment for staff and volunteers by developing and maintaining warehouse procedures and safety standards and ensuring all required safety measures are in place, operational and adhered to.
   • Ensure all warehouse assets are properly maintained.
   • Oversee the safe and appropriate storage of a variety of types of inventories.
   • Research and stay informed of best practices and implement within the warehouse as needed.
   • Work with department leaders throughout the division to assess and determine cost saving approaches to meet warehousing/distribution needs.
3. Materials Distribution:
   • Oversee and schedule the work of warehouse contract workers to ensure timely and accurate materials handling.
   • Fill time sensitive warehouse orders for both in-house and outside domestic and/or international shipping.
   • Receive and process incoming deliveries.
   • Respond in a timely manner to user/customer inquiries concerning inventory, order filling, and receiving.
   • Conduct inventory reconciliation and ensure adequate supply levels are maintained based on anticipated business needs.
   • Inspect and repair or oversee the repair of inventory. May include the set up and configuration of hand-held electronic devices.
   • Maintain and operate standard warehouse equipment, such as pallet jacks and fork-lifts, to store and retrieve inventory.
   • May make routine deliveries and pick-ups.
4. Inventory Control:
   • Complete and maintain appropriate shipping/receiving and inventory documentation and databases. Prepare management reports as required.
   • Research and validate incoming invoices to ensure appropriate payment when necessary.
   • May monitor corporate supplies inventory and inform material owners when supplies need to be reordered to ensure adequate inventory control.
   • Work with vendors to order, contract, or maintain equipment and other warehouse supplies.
   • Analyze performance of existing shipping and receiving systems and vendor contracts, evaluating and recommending changes that would improve efficiency.
   • May work with volunteer groups and ministry partners to schedule use of volunteers and/or product distribution.
5. Facility Management:
   • Coordinate preventive maintenance, repairs, and emergency service for facility systems, including HVAC, plumbing, electrical, and related building equipment.
   • Manage relationships, service schedules, and performance for facility vendors, including janitorial services, water delivery, painting, and other building maintenance providers.
   • Oversee building access and security procedures, including door access systems, keys, access credentials, and coordination of service or repair needs.
   • Serve as the primary facility contact for tenants, addressing questions, coordinating shared-space needs, and ensuring compliance with lease and building requirements.
   • Conduct routine facility inspections, identify maintenance and safety concerns, and coordinate timely corrective action to maintain a clean, safe, and functional workplace.
   • Track facility service requests, contracts, invoices, and maintenance records, and recommend cost-effective improvements to building operations.

YOU BRING THESE SKILLS

• Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.
• Flexibility/Adaptability: Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance and opportunity in a constantly changing work environment.
• Planning, Organizing and Managing Resources: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. Identifies appropriate people, facilities, tools and materials, time constraints, vendors, etc. for accomplishing goals. Considers potential costs and benefits of resources prior to allocating them.
• Relationship Building: Easily establishes a professional rapport, growing and maintaining a network of contacts. Offers compromises as necessary to gain support and participation. Proactively contacts others, despite the risk of possible rejection.
• Continuous Process Improvement: Constantly looks for incremental improvements in work processes and results; shows expertise in reengineering business processes to enhance WVUS' ability to meet business objectives at lower costs.
• Computer Skills: Demonstrates proficiency with Microsoft Office applications and comfort using Apple devices, iOS, and related mobile applications. Able to learn and effectively use inventory management systems, databases, intranet tools, and other software required for warehouse operations.

REQUIREMENTS

Two-year technical or junior college degree or equivalent work experience (four years). In addition to education or education equivalent, requires 3-5 years of work experience in a warehouse/distribution center, preferably including supervisory work experience. Working knowledge of and experience with Inventory Management Systems and related electronic devices common in warehouse/distribution environment required. Ability to move up to 50 pounds required. Must be able to operate a fork-lift.

SALARY & BENEFITS

WVUS Pay Grade Level: 223

Estimated hiring range: $69,400 - $93,660

The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate's geographic location, job-related experience, and applicable laws. For information about World Vision U.S' comprehensive benefits package, please visit this link.

ABOUT WORLD VISION

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.

L.I.F.E. LEADERSHIP COMPETENCIES:

The LIFE Leadership Competencies provide a shared framework for Christ-centered leadership at World Vision. They define the skills, behaviors, and character qualities that help leaders lead faithfully and effectively, shaping how we hire, develop, and evaluate leaders to cultivate thriving teams and greater Kingdom impact.

• Love: How we show up every day, every interaction. Loving others the way Jesus loves-with humility, care, and grace-filled truth. We build trust. We model life with God. And we create environments where people feel seen, valued, and supported, because we see the image of our God in each of them.
• Ignite : How we unlock and catalyze. To Ignite is to unlock purpose, passion, and potential-so people can bring their best in service of children and donors. We build healthy, thriving teams and develop character, competence, and courage.
• Fulfill : How We Deliver. To Fulfill is to focus on what matters most-and deliver with excellence and accountability. We own outcomes. We prioritize mission-critical work. And we partner with God to produce results that advance Kingdom impact.
• Envision : How we change and evolve towards 'Better'. To Envision is to lead boldly into the future-discerning what's ahead with faith, navigating complexity, and casting vision that leads to lasting impact.

WHAT HAPPENS NEXT?

Due to the high volume of applications, only short-listed candidates will be contacted for an initial phone conversation with a recruiter. We encourage you to submit a PDF resume and a cover letter. Our goal is to fill this vacancy with the right person in the shortest amount of time.