Automotive Service Advisor

Job Description

Job Description

AUTOMOTIVE SERVICE ADVISOR

$29–$45/HR + TEAM PERFORMANCE BONUS

WANT TO ENJOY THE COLORADO LIFESTYLE WITH YOUR FAMILY & FRIENDS?

Tired of working evenings, weekends, or dealing with the corporate runaround?

Maybe you're making decent money where you are, but you're tired of the stress, constantly changing expectations, poor communication, or feeling like you're just another number.

There is a better way to work in the automotive industry.

L & R Automotive is a growing, family-owned independent repair shop looking for an experienced Automotive Service Advisor to join our team.

We aren't looking to fill a revolving-door position.

We're looking for the right person who wants a long-term home.

WHAT'S IN IT FOR YOU?

• $29–$45 per hour based on experience.
• Team performance bonus.
• Monday - Friday, 7:30 AM–5:00 PM.
• NO EVENINGS.
• NO WEEKENDS - WE HAVE NEVER REQUIRED WEEKEND WORK.
• Health insurance - up to $350/month paid by the company.
• Dental insurance - paid by the company.
• Vision insurance - paid by the company.
• Life insurance - paid by the company.
• Disability insurance.
• 401(k) with company match.
• Paid personal time off.
• 7 paid holidays.
• 3 paid sick days.
• Paid training and professional development.
• Employee discounts.
• Modern equipment and technology.
• Digital Vehicle Inspections.
• Lunch provided at least once a week.
• Clear expectations.
• Reliable leadership.
• Opportunity to grow with the company.

WHAT YOU'LL BE DOING:

You'll be responsible for helping guide our customers through the repair process while keeping communication between the front counter and technicians running smoothly.

That includes:

• Greeting customers and listening to their concerns.
• Accurately documenting customer concerns.
• Building and presenting repair and maintenance estimates.
• Reviewing Digital Vehicle Inspections with customers.
• Explaining repairs and maintenance in a way customers understand.
• Handling customer questions and objections professionally.
• Keeping customers updated throughout the repair process.
• Coordinating workflow with our technicians.
• Managing repair orders from drop-off through completion.
• Making sure customers are promptly notified when their vehicles are finished.
• Helping maintain an organized and productive shop.
• Delivering the type of customer experience that keeps people coming back.

WHO WE'RE LOOKING FOR:

We're looking for someone who:

• Has previous automotive Service Advisor or Service Manager experience.
• Understands automotive repair and maintenance.
• Can confidently present estimates without being pushy.
• Understands the difference between selling repairs and helping customers make informed decisions.
• Communicates well with customers and technicians.
• Can handle a busy shop without losing track of details.
• Takes ownership instead of making excuses.
• Follows through on what they say they're going to do.
• Shows up on time and ready to work.
• Has a positive attitude.
• Works well as part of a team.
• Wants to continue learning and improving.

A MESSAGE FROM THE OWNER:

I've spent my career in the automotive industry, and I know this business can be demanding.

I also believe you shouldn't have to sacrifice your family, your weekends, or your life outside of work to have a successful career in automotive repair.

That's one of the reasons we don't work weekends — and we never have required weekend work.

I expect a lot from the people who work here. We have high standards for customer service, communication, quality, and accountability.

But I also believe that if I'm going to expect a lot from you, you should be able to expect a lot from me.

That means providing you with the equipment, training, processes, benefits, and support you need to do your job successfully.

We're not perfect, and I'm not going to pretend we are. But when something isn't working, we work to fix it.

I want people on our team who take pride in what they do, want to keep improving, and want to help us build something better.

If that sounds like the kind of place you've been looking for, I'd like to talk with you.

— Mike Hawkins, President

READY FOR A CHANGE?

If you're happy where you are, that's great.

But if you've been thinking there has to be a shop where you can make a good living, be treated like a professional, and still have evenings and weekends to enjoy your life , this might be the opportunity you've been waiting for.

We're growing, and we only have one Service Advisor position available for the right person.

Your search can end right here.