Shift Supervisor

Job Description

Job Description

Department:

Residential Treatment Center

Reports To

Program Supervisor

Location:

New York, NY

Employment Type

Full-Time

Start Date

Immediate

About Us

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Role Overview

The Shift Supervisor provides on-site operational leadership within the RTC’s scattered site model during overnight hours. This role ensures a safe, stable, and structured environment while maintaining continuous supervision of youth and staff. The Overnight Shift Supervisor serves as the highest-level on-site leader and is responsible for crisis response, safety monitoring, staffing coordination, and overnight regulatory compliance.

Must obtain Therapeutic Crisis Intervention (TCI) Trainer certification within six (6) months of hire; registration required upon hire.

Key Responsibilities

• Provide on-site leadership, ensuring safe operations and appropriate staff coverage.
• Monitor staffing levels and adjust assignments to maintain required supervision ratios and operational needs.
  
• Ensure accurate timekeeping, shift documentation, incident reports, logbooks, and program status updates.

• Lead crisis response efforts, ensuring compliance with Therapeutic Crisis Intervention (TCI) protocols and agency procedures.
  
• Conduct routine safety rounds, maintain youth accountability, and ensure a safe and secure environment at all times.
  
• Oversee implementation of AWOL/missing person procedures and notify leadership of critical incidents in accordance with agency and regulatory requirements.
  
• Serve as the primary liaison with emergency responders, including police, fire, EMS, and medical transportation services when necessary.
  
• Supervise, coach, and support Child Care Workers and direct care staff while reinforcing trauma-informed, strengths-based care practices.
  
• Respond to youth needs by providing emotional support, de-escalation, crisis intervention, and ensuring appropriate daily routines.
  
• Support onboarding, training, and ongoing staff development, including TCI coaching and facilitation as needed.
  
• Promote accountability, effective communication, and seamless shift-to-shift transitions while addressing staff performance concerns appropriately.
  
• Provide individual and group supervision, performance feedback, and maintain documentation in accordance with agency policies and standards.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• High School Diploma/GED required
• Minimum 5 years’ experience in residential treatment, special education, or similar setting
• At least 2+ years in a supervisory or leadership role
• Experience working with youth with behavioral, emotional, or developmental needs
• Strong crisis management, decision-making, and leadership skills
• Ability to work independently and manage multiple sites during overnight hours
• Valid driver’s license (NYS Preferred) with a safe driving record required

Work Environment

This position operates within a 24/7 Residential Treatment Program serving youth ages 12–21 across multiple sites. Staff are assigned a primary location but may be required to support other sites as needed

Position Type/Expected Hours of Work

This is full-time, with typical hours of 3:00pm to 11:00pm, including weekends and holidays. Staff may be required to remain on shift if coverage is unavailable and must maintain flexibility in scheduling and location to ensure continuity of care.

Benefits & Compensation

• Competitive salary structure

• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment