IT Field Support Technician

Job Description

Job Description

Position Summary

We are seeking a highly motivated Desktop Support Technician to provide onsite technical support in a dynamic manufacturing and office environment. This role will support end users across both warehouse operations (70%) and office functions (30%), ensuring the reliability and performance of desktops, laptops, mobile devices, scanners, printers, and other business-critical technology. The ideal candidate will have hands-on experience supporting manufacturing or warehouse operations and be comfortable working independently to troubleshoot and resolve technical issues in a fast-paced setting.

• Provide onsite desktop support for manufacturing, warehouse, and office employees.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripheral equipment.
• Support warehouse technology, including handheld scanners, mobile computing devices, and label printing solutions.
• Troubleshoot and repair desktop hardware, operating systems, software applications, and connectivity issues.
• Support Microsoft Windows and Apple macOS environments, as well as Microsoft 365 applications and collaboration tools.
• Maintain and support mobile devices running Apple iOS and Android operating systems.
• Provide support for label printers, laser printers, multifunction devices, and related print management systems.
• Assist with computer refresh, deployment, asset management, and equipment lifecycle initiatives.
• Deliver basic audio-visual support for conference rooms and meeting spaces.
• Document incidents, service requests, resolutions, and support procedures.
• Perform root cause analysis and implement preventative measures to minimize recurring issues.
• Adhere to IT security standards, change management processes, and operational controls.
• Collaborate with cross-functional teams and global IT support organizations to resolve technical issues and improve service delivery.
• Communicate technical information effectively to users of varying technical skill levels.

• 2-5 years of experience providing desktop, technical, or IT support in a manufacturing, warehouse, distribution, or corporate environment.
• Strong hands-on experience supporting:
  • Microsoft Windows operating systems
  • Apple macOS
  • Microsoft Office and Microsoft 365 applications
  • Microsoft Teams, SharePoint, and Visio
• Experience troubleshooting and repairing PC hardware and peripheral devices.
• Experience supporting handheld scanners and warehouse technology.
• Experience supporting label printers, laser printers, and multifunction printers.
• Working knowledge of mobile device operating systems, including Apple iOS and Android.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Experience working with ticketing systems, asset management, and endpoint support processes.
• Ability to prioritize multiple tasks and manage competing priorities effectively.
• Self-motivated with the ability to work independently and with limited supervision.

• Experience supporting manufacturing, warehouse, or distribution center operations.
• Experience with desktop and laptop deployment projects, including computer refresh initiatives.
• Knowledge of IT service management practices, change management, and operational excellence methodologies.
• Familiarity with warehouse mobility solutions and barcode scanning technologies.
• Experience working with geographically dispersed or global IT teams.

The ideal candidate has experience supporting both manufacturing/warehouse and office environments, with a strong background in troubleshooting desktops, laptops, handheld scanners, and label printing equipment. They are customer-focused, technically skilled, and comfortable working directly on the production floor to support critical business operations while also providing traditional desktop support for office users.

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $30.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on Aug 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.