Service / Help Desk / Technical Support

The Helpdesk Admin Specialist \\ will provide professional technical and administrative support to long -term care facilities participating in Medicaid programs. This role is ideal for a detail -oriented, customer -focused individual who is comfortable working in a fast -paced, service -driven environment and collaborating with both internal teams and external partners. A high level of professionalism, discretion, and commitment to data accuracy and confidentiality is essential for success in this position. \\\

• Essential Functions: \\\\\\\\
• \ ·\ \\\\\\\\\ Answering incoming calls from Medicaid certified, Long Term Care facilities from several states; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files \\\
• \ ·\\ \\\\\\\\ Data entry used in adjusting nursing facility reimbursement rates \\\
• \ ·\\ \\\\\\\\ Assist in maintaining web based portal for secure report distribution \\\
• \ ·\\ \\\\\\\\ Make outgoing calls to nursing facilities to aid in resolving data integrity issues \\\
• \ ·\\ \\\\\\\\ Develop ad -hoc data analysis queries using SQL (Desired)\\\
• \ ·\\ \\\\\\\\ Support group of nurse reviewers by preparing review data and packets prior to field work \\\
• \ ·\\ \\\\\\\\ Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations \\\
• \ ·\\ \\\\\\\\ Perform general office duties such as scanning/copying documents and preparing mailings \\\
• \ ·\\ \\\\\\\\ Maintain security of and confidentiality of all protected health information \\\
• \ ·\\ \\\\\\\\ Additional responsibilities as assigned \\\
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Requirements \

• 2 years’ experience in office environment preferred \\\\\\\\\\\\\\
• High School diploma or GED required; Bachelor’s degree preferred \\\\\\\\\\\\\\\\\\\\\\\\\
• Strong proficiency with Microsoft Office software tools, specifically Excel and Word \\\\\\\\\\\\\\\
• Strong math customer service skills \\\\\\\\\\\\\\\
• Possess strong data entry and typing skills \\\\\\\\\\\\\\\
• Possess strong analytical and problem solving skills \\\\\\\\\\\\\\\\
• Be well organized with a high degree of accuracy and attention to detail \\\\\\\\\\\\\\\
• Possess ability to quality review own work and work of peers \\\\\\\\\\\\\\\
• Possess strong analytical and problem solving skills \\\\\\\\\\\\\\\\
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally \\\\\\\\\\\\\\\
• Must be a team player who works well with a group \\\\\\\\\\\\\\\\
• Ability to work with minimal supervision while fulfilling all obligations \\\\\\\\\\\\\\\\\\

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Benefits \

Benefits offered for eligible employees \\\\

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