Customer Service Coordinator (Onsite)

Customer Service Coordinator (Onsite)

As a CBRE Customer Service Coordinator, you will provide front-line support for a major telecommunications client by responding to facility-related service requests and inquiries across multiple channels. You will play a key role in ensuring a high level of customer satisfaction in a fast-paced, service-driven environment.

Job Information

• Job Family / Function: Operations / Customer Service
• Location: Greenville, TX (Onsite)
• Shift: Sunday through Thursday 8:00am - 4:30pm or Tuesday - Saturday 8:30 - 5:00pm
• Pay Rate: $17.75 per hour

What You'll Do

• Answer incoming service requests via phone, chat, email, and online systems related to facility and maintenance issues
• Generate and dispatch service request work orders to vendors for completion
• Schedule conference rooms and audio-visual equipment as requested
• Respond to customer inquiries and concerns and follow up to ensure customer satisfaction
• Update the Computer Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate and timely service information
• Contact customers to obtain additional details and clearly communicate work order processes and next steps
• Run, review, and distribute customer service and performance reports as needed
• Assist with training new hires and temporary employees on CMMS, customer service systems, and call center procedures as required
• Provide informal guidance and support to team members when needed
• Perform other duties as assigned to support operational needs

What You'll Need

• High School Diploma or GED required
• Minimum of two (2) years of related experience; call center experience preferred
• Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to type 4550 words per minute
• Strong written and verbal communication skills with the ability to handle inquiries and resolve complaints professionally
• Basic analytical and problem-solving skills with the ability to follow standard procedures
• Ability to work independently while managing multiple tasks in a fast-paced environment

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.