Customer Service Representative for AI Training, Phone Support (LATAM)

Role Overview

Support customers by phone while contributing real-world input that helps train and evaluate next-generation AI systems. You will represent customers during live calls with businesses and service providers, completing everyday requests with professionalism, discretion, and clear English communication.

Key Responsibilities

• Place and receive calls on customers’ behalf for reservations, appointment scheduling, vendor confirmations, and related tasks.
• Communicate professionally with businesses and service providers to gather information and fulfill requests.
• Navigate automated phone menus, hold queues, and call centers to reach the appropriate contact.
• Accurately document call outcomes and important details while maintaining confidentiality.
• Handle a high volume of short, consecutive calls covering varied customer needs.
• Collaborate with remote colleagues to provide a consistent, high-quality service experience.
• Maintain strong standards of professionalism and discretion when handling sensitive customer information.

Qualifications

• Experience in executive assistance, virtual assistance, concierge services, or phone-based customer support is preferred.
• Fluent, neutral, and clear spoken English, with strong live-conversation and improvisational skills for interactions with US-based businesses.
• Confidence placing outbound and cold calls and navigating automated phone systems.
• Strong customer service, appointment-handling, scheduling, phone-call, and CAPTCHA-completion skills.
• A reliable high-speed internet connection, quiet workspace, and quality wired or USB headset.
• Ability to work independently, manage multiple consecutive tasks, and deliver high-quality remote service.
• Hospitality, restaurant, or travel experience is a plus, as is negotiation or escalation experience.

Work Terms

• Remote independent-contractor engagement for professionals in LATAM.
• Initial four-week engagement with four five-hour shifts per week, up to 20 hours weekly.
• You must remain fully active and responsive throughout each scheduled shift.
• Weekend availability is required for part of the team.
• Selected candidates are generally placed within 48 hours and should be ready to begin shifts within 24 to 48 hours after completing onboarding.

Compensation

• $18 to $28 per hour.
• Payment is based on scheduled available hours, not the number of calls completed.

Eligibility

• This role requires strong written and verbal English communication and fluent, clear spoken English for US-based interactions.

Application Process

Apply through the online application process and complete the required onboarding steps to be considered for a prompt start.