Regional Onsite Specialist- DFW, TX

Position summary: Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on-the-job training, and education to OnSite specialists. Essential duties & responsibilities: Provide clinical surgical support by managing all relevant equipment as it pertains to various account‑specific contracted scopes of work and functions. Lead timely and effective on‑the‑job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations. Coordinate daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training. Remain available to fill anticipated or unplanned staffing gaps. Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach OnSite specialists on the importance of anticipating customer needs during surgical procedures. Provide physicians and OR personnel with information on new and current minimally invasive surgical products. Ensure effective surgical care to patients as related to third‑party and Stryker Endoscopy equipment. Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third‑party surgical equipment and instruments. Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. Accurately record and report data metrics related to all specific job functions daily. Communicate updates on account information to ensure continuous high levels of service. Drive adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards. Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners. Analyze and resolve both routine and non‑routine product issues expediently using independent judgment. Adhere to all Stryker and medical‑facility policies, standards, and procedures. Communicate OnSite escalations in partnership with appropriate stakeholders, and communicate customer needs and complaints to OnSite Leadership and appropriate Endo/cross‑divisional representatives. Identify continuing education opportunities, schedule/host in‑services if applicable. Attend customer huddles & meetings as invited. Coordinate or delegate equipment management, repair tracking, and loaner coordination if applicable. Support projects and continuous improvement initiatives within OnSite. Adhere to HIPAA and other related patient confidentiality policies and procedures. Adhere to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook; embody Stryker’s core values and leadership expectations. Obtain and maintain an HSPA Certification, as required. Carry out additional responsibilities as assigned by direct manager. Demonstrate professional work ethic and attitude at all times. Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. Adhere to HIPAA and related patient confidentiality policies and procedures. Education & special trainings: Highschool diploma required. Qualifications & experience: Minimum one year of operating room or sterile processing experience preferred. Complete and maintain vendor credentialing requirements for all assigned accounts. Understand account standards and effectively communicate to specialists. Be flexible and adaptable to support the needs of the day and work well under pressure. Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication. Excellent time‑management skills with ability to use independent judgment and critical thinking effectively. Observe and correct minute inconsistencies (e.g., in printed word, product appearance, etc.). Explain and generate detailed guidelines and procedures. Provide support/coverage for assigned shift and other shifts that need additional support; note that assigned shifts may change without notice based on account/business needs, and may include a rotating shift. Provide support/coverage at other accounts in other regions, including overnight travel. Have own smartphone; receive a monthly cell‑phone stipend paid through the regular pay cycle. Physical & mental requirements: Medium work: Exert up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. Have near visual acuity (corrected), color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity. Use computer programs (e.g., Word, Excel, Outlook, Power Point). Communicate telephonically. Work efficiently in high‑stress and conflict situations. Simultaneously address multiple complex problems. Work as an integral part of a team. Maintain exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue, etc. Concentrate on repetitive tasks with strong attention to detail for extended periods of time. Pay rate will not be below any applicable local minimum wage rates. $27.00 - $37.05 USD Hourly #J-18808-Ljbffr Stryker Group