Customer Success & Operations Coordinator

Job Description

Job Description

(Remote Initially – Hybrid / Office-Based Growth Position)

Location: South Jersey (Remote Initially)
Employment Type: Part-Time (20–30 Hours Per Week Initially)

About Trusted Hammer

Trusted Hammer is a growing residential maintenance, repair, and remodeling company serving South Jersey. Our long-term vision includes multiple technicians, dedicated office staff, training programs, workforce partnerships, and regional operations centers.

We are not simply hiring someone to fill a position—we are looking for someone who wants to help build systems, support people, and grow alongside the company.

Position Overview

This role combines several responsibilities during our growth phase and is ideal for someone who enjoys variety, organization, communication, and helping others succeed.

The position currently offers significant remote flexibility, but candidates should understand that as the company grows, this role is expected to transition into a hybrid and eventually office-based position in South Jersey.

This is a growth opportunity rather than a static position.

Primary Responsibilities

Customer Success

• Conduct post-job follow-up calls.

• Verify customer satisfaction.

• Request Google reviews.

• Ask for referrals.

• Assist with membership renewals.

• Help resolve customer concerns professionally.

Recruiting & Talent Support

• Review applications.

• Conduct initial candidate outreach.

• Schedule interviews.

• Maintain candidate pipelines.

• Support onboarding activities.

• Track certifications and employee records.

Lead Management

• Follow up on unsold estimates.

• Contact inactive leads.

• Confirm appointments.

• Maintain CRM notes and status updates.

Administrative Support

• Data entry.

• File organization.

• Reporting.

• Calendar coordination.

• General office support.

Employee Development Support

• Assist with evaluations.

• Track certifications.

• Maintain training records.

• Support workforce development initiatives.

Who We're Looking For

We are looking for someone who:

• Is positive and professional under pressure.

• Enjoys helping people.

• Communicates well by phone, email, and text.

• Is highly organized and detail-oriented.

• Solves problems without waiting for instructions.

• Takes initiative and follows through.

• Can handle multiple priorities simultaneously.

• Wants to grow with a company long-term.

Experience That Transfers Well

Applicants from many industries are encouraged to apply, including:

• Human Resources

• Recruiting

• Customer Service

• Healthcare

• Education

• Social Work

• Property Management

• Hospitality

• Office Administration

• Operations

• Nonprofit Organizations

• Marketing and Communications

Compensation

Starting Base Compensation:
Approximately $500 per week.

Additional performance incentives may be available based on:

• Customer reviews.

• Customer satisfaction.

• Membership growth.

• Recruiting success.

• Retention metrics.

• Company performance.

• Initiative and contributions.

As responsibilities and hours increase, compensation is expected to grow accordingly.

Long-Term Career Paths

As Trusted Hammer grows, responsibilities will gradually separate into dedicated positions such as:

• Customer Success Manager

• Recruiting & Talent Coordinator

• Operations Coordinator

• Executive Assistant

• Training & Workforce Development Manager

• Marketing Coordinator

• Social Media & Content Coordinator

• Community Outreach & Membership Coordinator

• Director of Talent & Workforce Development

Important Note

This position is remote initially , but candidates should be comfortable with the expectation that the role will transition into a hybrid and eventually office-based position in South Jersey as the company continues to grow.

If you enjoy helping people, improving systems, solving problems, and being part of building something meaningful, we would love to hear from you.