Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success & Operations Coordinator

$500 per week

Trusted Hammer

Job Description

Job Description

(Remote Initially – Hybrid / Office-Based Growth Position)

Location: South Jersey (Remote Initially)
Employment Type: Part-Time (20–30 Hours Per Week Initially)

About Trusted Hammer

Trusted Hammer is a growing residential maintenance, repair, and remodeling company serving South Jersey. Our long-term vision includes multiple technicians, dedicated office staff, training programs, workforce partnerships, and regional operations centers.

We are not simply hiring someone to fill a position—we are looking for someone who wants to help build systems, support people, and grow alongside the company.

Position Overview

This role combines several responsibilities during our growth phase and is ideal for someone who enjoys variety, organization, communication, and helping others succeed.

The position currently offers significant remote flexibility, but candidates should understand that as the company grows, this role is expected to transition into a hybrid and eventually office-based position in South Jersey.

This is a growth opportunity rather than a static position.

Primary Responsibilities

Customer Success

  • Conduct post-job follow-up calls.

  • Verify customer satisfaction.

  • Request Google reviews.

  • Ask for referrals.

  • Assist with membership renewals.

  • Help resolve customer concerns professionally.

Recruiting & Talent Support

  • Review applications.

  • Conduct initial candidate outreach.

  • Schedule interviews.

  • Maintain candidate pipelines.

  • Support onboarding activities.

  • Track certifications and employee records.

Lead Management

  • Follow up on unsold estimates.

  • Contact inactive leads.

  • Confirm appointments.

  • Maintain CRM notes and status updates.

Administrative Support

  • Data entry.

  • File organization.

  • Reporting.

  • Calendar coordination.

  • General office support.

Employee Development Support

  • Assist with evaluations.

  • Track certifications.

  • Maintain training records.

  • Support workforce development initiatives.

Who We're Looking For

We are looking for someone who:

  • Is positive and professional under pressure.

  • Enjoys helping people.

  • Communicates well by phone, email, and text.

  • Is highly organized and detail-oriented.

  • Solves problems without waiting for instructions.

  • Takes initiative and follows through.

  • Can handle multiple priorities simultaneously.

  • Wants to grow with a company long-term.

Experience That Transfers Well

Applicants from many industries are encouraged to apply, including:

  • Human Resources

  • Recruiting

  • Customer Service

  • Healthcare

  • Education

  • Social Work

  • Property Management

  • Hospitality

  • Office Administration

  • Operations

  • Nonprofit Organizations

  • Marketing and Communications

Compensation

Starting Base Compensation:
Approximately $500 per week.

Additional performance incentives may be available based on:

  • Customer reviews.

  • Customer satisfaction.

  • Membership growth.

  • Recruiting success.

  • Retention metrics.

  • Company performance.

  • Initiative and contributions.

As responsibilities and hours increase, compensation is expected to grow accordingly.

Long-Term Career Paths

As Trusted Hammer grows, responsibilities will gradually separate into dedicated positions such as:

  • Customer Success Manager

  • Recruiting & Talent Coordinator

  • Operations Coordinator

  • Executive Assistant

  • Training & Workforce Development Manager

  • Marketing Coordinator

  • Social Media & Content Coordinator

  • Community Outreach & Membership Coordinator

  • Director of Talent & Workforce Development

Important Note

This position is remote initially , but candidates should be comfortable with the expectation that the role will transition into a hybrid and eventually office-based position in South Jersey as the company continues to grow.

If you enjoy helping people, improving systems, solving problems, and being part of building something meaningful, we would love to hear from you.

Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Customer Success & Operations Coordinator in Absecon, NJ vacancy
  •  ...programmatic systems, automation, and AI-powered tooling that scale customer success to many clients without scaling headcount Run quarterly...  ...Preferred Competencies Experience building operational tooling, automations, or AI-powered internal systems Familiarity... 
    Suggested
    Full time
    Work at office

    Basic Capital

    New York, NY
    1 day ago
  • $80k - $150k

     ...Enigma’s data to better serve their small business customers. We are looking to hire a Data Operations Associate who is excited and driven to play a key role...  .... You will work closely with Enigma’s Customer Success and Product teams and use your scrappy process management... 
    Suggested
    Full time

    Enigma

    New York, NY
    1 day ago
  • MaziCTools in the United States is seeking a Customer Service Coordinator to manage day-to-day operations for eCommerce customers. You will interact with clients and the Customer Success Manager to resolve issues, monitor KPIs, and prepare reports for client account reviews... 
    Suggested
    Remote job
    Full time

    MaziCTools

    New York, NY
    3 days ago
  • $20 - $21 per hour

    Customer Success & Operations Coordinator Kommissary | Kommissary | Posted Jan 16 Full-time New York Unknown Description Job Title: Customer Success & Operations Coordinator Reports To: Operations Manager/Program Manager Location: LIC, NY About Kommissary Kommissary is... 
    Suggested
    Hourly pay
    Full time
    For contractors
    Work at office

    SupportFinity™

    New York, NY
    5 days ago
  • $50k

    Do You Like Neighborhood Groups, And Need To Assist Them Grow? The Yelp Customer Success Group Is In Search Of A Dedicated And Driven Consumer Fulfillment Representative To Provide A 5-Superstar Enjoy To Our Small Business Advertisers! As A Member Of The Client Fulfillment... 
    Suggested
    Remote job
    Local area
    Work from home
    Flexible hours

    Neighborhood Groups

    New York, NY
    2 days ago
  • $100k - $120k

     ...than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace...  ...First. Learn Fast Job Description:The CX Operations team is seeking a Senior Customer...  ...functions: Professional Services, Customer Success, Analyst Services, and Support. In this... 
    Full time
    Interim role
    Work at office
    Local area
    Immediate start
    Remote work

    Darktrace

    New York, NY
    6 days ago
  • $100k - $150k

    Job Overview Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with... 
    Remote work

    Relativity

    New York, NY
    1 day ago
  • $100k - $160k

     ...Description Job Description Team: Business Operations Reports to: Business Operations Lead...  ..., Clay, and Claude Code/Cowork. Success in this role means making Axial's GTM...  ...consider exceptional candidates from sales or customer success who have demonstrated strong... 
    Work at office
    Flexible hours
    Night shift
    3 days per week

    Axial

    New York, NY
    2 days ago
  • $80k - $125k

     ...revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit... 
    Work at office
    Local area
    Remote work
    Work from home
    3 days per week

    Veeva Systems

    New York, NY
    5 days ago
  • $90.36k - $110.44k

     ...full-service provider, PowerFlex customizes clean technology solutions to help...  ...return on investment. As the Asset Operations and Maintenance Analyst, you will...  ...the Asset Optimization and Customer Success team, responsible for coordinating the scheduling and dispatch of... 
    Contract work
    Temporary work
    For contractors
    For subcontractor
    Work at office

    PowerFlex

    New York, NY
    4 days ago
  • $65k - $80k

     ...performance teams? Join WWT today! What is the Customer Experience Team and why join? WWT's...  ...to a contract with a vendor sees success and continues to renew that business. This...  ...you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be... 
    Full time
    Contract work
    Work experience placement
    Remote work
    Work from home
    Flexible hours
    Shift work

    Work at Home Mania

    New York, NY
    3 days ago
  • $70k - $85k

     ...Retail Operations CoordinatorStoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations. This...  ...promotional events and campaigns.Assist with customer service escalations to support guest satisfaction... 
    Work at office

    Stoney Clover Lane

    New York, NY
    4 days ago
  • $27 - $29 per hour

     ...business of feelings - making our customers feel cool and confident. If,...  ...Supporting the Head of Operations and retail operations...  ...operational calendars, and coordinating cross-functional rollouts....  ...whilst contributing to the success of our brand. We recognise the... 
    Hourly pay
    Full time
    Temporary work
    Work at office
    Flexible hours
    Afternoon shift

    AllSaints Retail

    New York, NY
    2 days ago
  • $20 - $25 per hour

     ...Recruiter & Talent Operations Coordinator Company: Knowledge Road Education Department: Human Resources Employment Type: Full-time...  ...identify candidates who align with our mission of student success. Key Responsibilities - Source and recruit qualified... 
    Full time

    Knowledge Road

    New York, NY
    1 day ago
  • $58.2k - $79.5k

    Senior Account Operations Specialist - remote opportunity Join to apply...  ...and staff to assure the successful day-to-day delivery of Tivity...  ..., or member experience, and coordinate with internal teams to...  ...participating locations. Follows up on customer service issues with fitness... 
    Remote job
    Full time
    Contract work

    Tivity Health

    New York, NY
    2 days ago
  • $120k - $200k

     ...ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public...  ...communities.The RoleA Senior Product Manager for Veeva Clinical Operations will own the product strategy and roadmap for key... 
    Work at office
    Local area
    Remote work
    Work from home
    3 days per week

    Veeva Systems

    New York, NY
    2 days ago
  •  ...Operations Coordinator - Success Academy Charter Schools - New YorkOffice & AdminEntry-Level Support Role Available for 26-27 School Year - No Prior Experience NeededAbout the RoleBasic Office Support:Greet and check-in visitors following school security protocols, ensuring... 
    Work at office
    Flexible hours

    Job Today: #1 Hiring App

    New York, NY
    2 days ago
  • $75k - $80k

     ...About the Role EverPass Media is seeking an Operations Coordinator to provide administrative and operational support to members of our executive leadership team and help keep day-to-day business activities organized and moving forward. This is a hybrid position based... 
    Temporary work
    Work at office
    Local area
    3 days per week

    EverPass Media

    New York, NY
    3 days ago
  • $20 per hour

     ...Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public...  .... Reporting directly to the School Business Operations Manager (BOM), the  Operations Coordinator (Hourly/Non-Exempt) plays a crucial role in providing... 
    Hourly pay
    Work at office
    Visa sponsorship
    Flexible hours
    Shift work

    Success Academy Charter Schools

    New York, NY
    3 days ago
  •  ...-on problem solver with a passion for operational excellence? Can you navigate the fast...  ...Our team of experienced attorneys has successfully handled thousands of personal injury...  ...escalating everything to leadership. Vendor Coordination: Source vendors, request and compare... 
    Work at office

    Crisp Recruit

    New York, NY
    4 days ago
  • $60k - $70k

     ...People Operations Coordinator New York, New York, United States As the People Operations Coordinator, you'll be the go-to partner ensuring...  ...development programs available to all employees! Be Customer Obsessed - We're employee obsessed too! VTS offers competitive... 
    Work at office
    Worldwide
    Flexible hours

    Lane (Acquired by VTS)

    New York, NY
    3 days ago
  • $85k

     ...The Senior Operations Coordinator’s focus will be to lead the day-to-day operations and manage the Client Services & Facilities Coordinators while maintaining coverage at the reception desk. They will be responsible for the overall productivity and accuracy of Emerge2... 
    Work at office
    Monday to Friday

    Emerge212

    New York, NY
    5 days ago
  • $85k - $100k

     ...Field Operations Coordinator | • $85K-$100K/Year About the Role A growing, operations-focused organization is looking for a Field Operations Coordinator to own staffing, scheduling, and on-site execution across multiple locations. This is a hands-on role for someone... 

    BHIRED

    New York, NY
    5 days ago
  • $20 per hour

     ...Operations Coordinator Cartier is hiring for an Operations Coordinator Position in Midtown, New York City. Base pay starts at $20/hr. #TransparentPay...  ...Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and... 
    Local area

    BANDANA

    New York, NY
    1 day ago
  •  ...We're seeking a detail-oriented Operations Coordinator to provide administrative, reporting, and operational support to our underwriting team. This role is responsible for pulling and analyzing reports, supporting renewals and broker books of business, coordinating carrier... 

    Hire Solutions

    New York, NY
    3 days ago
  •  ...Operations CoordinatorProject Renewal is a leading non-profit organization with the mission of building supportive communities where...  ...Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 4pm-12am... 
    Temporary work
    Work at office
    Local area
    Shift work

    Project Renewal

    New York, NY
    3 days ago
  • $30 per hour

     ...Operations Coordinator PMOUNTJP00001598 ~ Hourly pay: $30/hr ~ Worksite: Leading digital streaming network (New York, NY 10036 - Onsite) ~ W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL ~40 hours/week, 9 Month Assignment... 
    Hourly pay
    Shift work

    Avispa Technology

    New York, NY
    6 hours ago
  • $65k - $75k

     ...Operations CoordinatorLocation: HQ - Williamsburg, BrooklynStatus: Full-time /...  ...annuallyPosition Summary: The Operations Coordinator is the operational link between...  ...training that sets teams up for success from day oneOversee weekly custom supply submissions via DASH in... 
    Full time
    Seasonal work
    Work at office
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    KITH

    New York, NY
    5 days ago
  • $50k - $65k

     ...The People Operations and Technology team at Chainalysis is focused on building a seamless...  ..., BizTech, Legal, Security) to ensure successful resolution of process, program, or data...  ...and tools A team-first mentality and customer-oriented approach Nice to have... 

    Chainalysis Inc.

    New York, NY
    3 days ago
  • $35 - $40 per hour

     ...Operations CoordinatorDuration: 12 Months Location: New York, NY 1...  ...flawlessly.Project & Vendor Coordination: Coordinating internal resources...  ...and solving complex customer-facing problems.Desired SkillsAnalytical...  ...: The pay offered to a successful candidate will be determined... 
    Work experience placement
    Work at office
    Remote work
    Shift work

    Intellipro Group

    New York, NY
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success & Operations Coordinator. Be the first to apply!