Front Desk Supervisor

Job Description

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Laurel Crest Resort, a Hilton Vacation Club in Pigeon Forge, TN. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Here's why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program: Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Schedule: Full Time- Flexible day and evening schedule, to include weekends, holidays and occasional overnight shifts. Must be flexible to adjust schedule based on business needs.

Responsibilities Include:

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations, including room assignments, key issuance, and billing accuracy.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Acts as the first point of escalation for guest issues and operational challenges.
• Document incidents, guest complaints, and service recovery actions as required and use sound judgment to resolve situations quickly, fairly, and effectively.
• Ensure compliance with resort policies and procedures, including cash handling and security protocols.
• Foster a positive, professional, and team-oriented work environment.
• Other duties as assigned by management.

Key Skills and experience:

• High school diploma/GED
• Strong leadership and team management skills
• Excellent verbal and written English communication skills
• Strong organizational and multitasking capabilities
• Ability to remain calm under pressure in high-volume environments
• Basic computer proficiency (Microsoft Office, email, reporting tools)
• Ability to stand for extended periods (up to 8+ hours per shift)
• Exceptional customer service and conflict resolution abilities

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ Years of Hospitality or related experience
• 1+ years of prior management/supervisory experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Responsibilities

Responsibilities Include:

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations, including room assignments, key issuance, and billing accuracy.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Acts as the first point of escalation for guest issues and operational challenges.
• Document incidents, guest complaints, and service recovery actions as required and use sound judgment to resolve situations quickly, fairly, and effectively.
• Ensure compliance with resort policies and procedures, including cash handling and security protocols.
• Foster a positive, professional, and team-oriented work environment.
• Other duties as assigned by management.

Qualifications

Key Skills and experience:

• High school diploma/GED
• Strong leadership and team management skills
• Excellent verbal and written English communication skills
• Strong organizational and multitasking capabilities
• Ability to remain calm under pressure in high-volume environments
• Basic computer proficiency (Microsoft Office, email, reporting tools)
• Ability to stand for extended periods (up to 8+ hours per shift)
• Exceptional customer service and conflict resolution abilities

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ Years of Hospitality or related experience
• 1+ years of prior management/supervisory experience

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.