Baggage Handler

JOB DESCRIPTION

Summary/Objective
Baggage Handler may be located in different areas assign by the airline: placing the bags in the assigned area at the customs area, placing bags on the conveyor belt behind the ticket counter or transport them to different locations or areas, for the airline. Exhibiting exceptional customer service skills. Ensure the safety of property and people.


Essential Functions

1. The agent must be in communication with the supervisor on duty at all times.
2. Baggage Handler will be placed at the customs area to assist with the airline luggage for the passenger to pick it up.
3. Porters/Baggage Handler working behind the Ticket Counter: will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter.
4. Prevents losses and damage by reporting irregularities.
5. Handling all baggage with care and safety.
6. Use of the time system to record all punches and time worked.

Competencies

Teamwork Orientation

Stress Management

Ethical Conduct

Good Communication

Customer Service

Physical Demands

This position is very active and requires standing or walking constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Constant bend/twist at waist/knees/neck, pulling, pushing, and lifting wright to perform various duties. The employee will constantly lift and/or move up to 70 pounds.


Qualifications

1. Must exhibit good customer service and communication skills, both verbal and written

1. As a condition of employment, the employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
2. Bilingual (English and Spanish) is preferred.
3. Must be able to read and understand company and airport procedures and instructions.
4. Must be able to handle the pressure of working with high volume general public (constantly to occasionally depending on assignment)
5. Must be able to stand the entire shift, and pull, push, and lift weight up to 70 pounds.
6. Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.