Patient Financial Services Counselor (Remote)

Job Description Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. Building Location 32nd Avenue Building Department

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. Education Qualifications Key Responsibilities: Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills Educational Requirements Some trade course classes in accounting, business, and/or communications would be very beneficial in this position Required Qualifications 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care Licensure/Certification Qualifications 1 Possible Remote/Hybrid Option Remote Shift Rotation Day Rotation (United States of America) Shift Start Time Day Shift End Time Evening Holidays No Call Obligation No Compensation Range $18.71 - $28.07 Employee Benefits at Essentia Health At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact your HR Service Center at View phone number on click.appcast.io. #J-18808-Ljbffr Essentia Health